Senior/ Lead Product Designer (Contract)

About Us

Napo started with a dog. Our founder JP struggled to get decent insurance for his dachshund, Napoleon, as he got older. When Napo passed away, JP built the company he wished had existed, one that actually looks after pets and the people who love them.

That's still the whole point. We offer lifetime cover up to £16,000 a year, free 24/7 vet video calls through FirstVet, and we pay vets directly so owners aren't stuck managing bills while their pet's unwell. We're proud to be a Which? Best Buy, rated Defaqto 5-star and Excellent on Trustpilot, and we back that up where it counts too, with a 95% claim acceptance rate and most claims settled within 5 days.

We're a small team building something people notice. Everyone at Napo owns real problems and sees their work go live fast, no bureaucracy, no waiting around for six people to sign off. If you want to do work that changes how pet owners experience insurance, and see the impact within weeks not years, we'd love to hear from you.

Why join us

Join a powerful team that's building something pet owners really need.

We're a bit obsessed with getting things right for pets and the humans who love them. That's the whole point of Napo, and it's why we need people who care about doing the work well, not just doing it.

If that sounds like your kind of challenge, we'd love to hear from you. Come help us build a better way to insure pets.

The Role

We're looking for a Senior or Lead Product Designer for a 3-4 month contract to help us shape the future of pet care. You'll lead complex, customer-facing design work at Napo, driving projects independently from business requirements through prototyping, build and release. The role reports into the Head of Product.

What You'll Be Doing

• Owning and delivering design projects that improve conversion, retention or profitability
• Grounding designs in market research, user testing and our product principles
• Collaborating closely with Engineering, Product Marketing, Product, Data and Compliance to transform customer journeys and launch new features

What We're Looking For

Skills

• Can independently run the design process end-to-end, from research through to delivery
• Strong design craft
• Clear communicator, able to frame design decisions with various stakeholders, including engineers

Experience

• Has led customer-facing design projects end-to-end, with measurable impact on business metrics like conversion or retention
• Comfortable working as the primary or sole designer on a product

How You Work

• You're hands-on: you define milestones, surface risks early and keep things moving without prompts
• You proactively reach out across the business to get feedback and make sure your designs are fit for purpose
• You communicate clearly and build alignment through reviews and workshops
• You're outcome-focused and customer-centred, connecting design work to business goals
• You're comfortable being the only designer in the room, working closely with product and engineering
• You're curious and open to feedback