Senior Experience Designer - Nectar360

Senior Experience Designer - Nectar360

The Role:

This role sits within the Nectar360 Media Agency, Sainsbury's retail media business. We help some of the UK's biggest brands make smarter marketing, loyalty and media investment decisions through data, insight and technology.

As a Senior Experience Designer, you'll play a key role in shaping the future of complex B2B products used by colleagues, suppliers and brand partners. This is more than a delivery-focused design role. We're looking for someone who can identify opportunities, shape direction and influence product and experience strategy through customer insight, evidence and collaboration.

You'll work at the intersection of customer needs, business goals and technical feasibility, helping teams navigate complexity and ambiguity to deliver intuitive, impactful experiences. You'll proactively uncover opportunities, bring clarity to undefined problem spaces and champion user-centred thinking from discovery through to delivery.

You'll work closely with the Experience Design Manager, a fellow Senior Experience Designer and a team of Experience Designers to help evolve our practice and scale the impact of Experience Design across Nectar360. Alongside product work, you'll contribute to Design Operations, helping improve how we conduct research, manage and synthesise insights, document decisions, organise Figma assets, maintain design standards and scale best practices across the team.

Working closely with Product Managers, Engineers, Commercial stakeholders and fellow designers, you'll translate research, data and operational insight into recommendations that influence product direction, roadmap priorities and business outcomes.

You'll also help shape how emerging technologies, including AI, can solve genuine customer and business problems. You'll balance innovation with usability, trust and measurable value, ensuring the experiences we create are both ambitious and effective.

We're looking for someone who doesn't just design solutions, but helps shape direction.

Loyalty Insights & Media Services Agency - Nectar360

What You'll Do:

• Lead the discovery, definition and delivery of user-centred solutions, balancing customer needs, business goals and technical constraints to achieve meaningful outcomes.
• Identify opportunities, risks and experience improvements, proactively driving work forward even when requirements are not fully defined.
• Translate customer insight, research and operational feedback into strategic recommendations that influence product direction, prioritisation and investment decisions.
• Partner with Product, Engineering and Commercial teams to shape future opportunities, influence roadmap decisions and align teams around customer needs.
• Champion the voice of the user through research, experimentation and evidence-led decision making.
• Facilitate workshops and collaborative activities that align teams around customer problems, opportunities and business goals.
• Evaluate emerging technologies, including AI, identifying opportunities where they can create meaningful value for users and the business.
• Partner with external partners to shape, validate and deliver user-centred experiences.
• Coach and support other designers, helping raise standards and build capability across the Experience Design community.
• Contribute to Design Operations, improving research practices, insight management, documentation, design systems and team ways of working.
• Help maintain organised, scalable design assets, documentation and Figma standards that enable the wider team to work effectively.
• Work with the Guidelines team to evolve and champion design systems, standards and best practices.
• Embed inclusive design principles throughout your work and advocate for accessibility and usability excellence.
• Work across multiple product teams, proactively building relationships and driving collaboration.

What You'll Bring:

Strategic Thinking & Influence

• Strong strategic thinking and the ability to connect customer needs, business objectives and measurable outcomes.
• A proven track record of turning customer insight, research and data into recommendations that influence product or business decisions.
• Experience influencing Product, Engineering and business stakeholders through evidence, insight and strong communication.
• Commercial awareness and the ability to balance user needs, business priorities and technical constraints.

Ownership & Ways of Working

• A proactive mindset and a track record of identifying opportunities, driving initiatives and creating momentum beyond immediate delivery responsibilities.
• Confidence working in ambiguous environments, helping teams create clarity and direction where problems are not fully defined.
• Experience planning and conducting research and translating findings into actionable recommendations.
• Experience contributing to Design Operations, including research operations, insight management, documentation, design systems and team processes.

Design Experience & Craft

• Significant experience designing complex B2B products, platforms or services.
• Experience creating or integrating AI-enabled experiences into products and services.
• Strong understanding of user-centred design, usability and accessibility best practices.
• Expert proficiency in Figma and modern prototyping tools, including creating and maintaining scalable documentation, standards and ways of working.
• Excellent facilitation, stakeholder management and relationship-building skills.
• An outstanding portfolio demonstrating your process, thinking, influence and impact.

Essential criteria:

• Industry experience as a Senior UX or Product Designer in a B2B setting
• Ability to collaborate with a broad range of stakeholders to ensure all business requirements are met
• Skilled in planning and conducting user research and distilling findings into actionable insights
• Proficient in applying UX fundamentals, including insight gathering, workshop facilitation, information architecture, Interface and interaction design and clearly documented design artifacts

Loyalty Insights & Media Services Agency - Nectar360

Tips and guidance on what we look for in portfolios: https://medium.com/p/1ace9c422d2

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