Attractions Host

Job

Title:

Putters Host

Department:

Attractions

Location:

Putters Canary

Wharf

Role

Description

Working within the Attractions team, you are

responsible for delivering an exceptional guest experience throughout the

Putters attraction. You will welcome guests, check bookings, host games,

provide food and beverage ordering support and bring the experience to life,

ensuring every guest enjoys an engaging and memorable journey.

Essential Duties and

Responsibilities

• Providing an energetic and enthusiastic performance of 'Host' for every guest, including groups and party bookings.
• Welcoming guests and checking bookings upon arrival.
• Delivering pre-game briefings and explaining course rules and gameplay.
• Learning and familiarising yourself with all courses, including technical setup and troubleshooting.
• Conducting regular check-backs with guests throughout their Putters journey to ensure an exceptional experience.
• Taking food and beverage orders and promoting venue offerings where appropriate.
• Working closely with the Bar Team and Table Service Team to ensure food and drinks are delivered correctly and on time.
• Maintaining a clean and presentable attraction area at all times.
• Assisting in setting up the venue before opening.
• Supporting group bookings, private hires and corporate events.
• Assisting wider venue operations during busy periods where required.

Other

Duties and Responsibilities

• Ensure all training is completed in a timely manner.
• Proactively contribute to and suggest ways of improving company processes and procedures.
• Assisting in the onboarding of newer members of the team.

Skills

Technical

• Competence in more than one of the following technical/job specific skills
• 1 year of customer service experience.
• Experience in a presenting, hosting or performing role.
• Experience working in a competitive socialising, leisure, entertainment or games venue.
• Experience working in high-volume guest-facing environments.
• Experience working in large teams as well as independently.
• Experience delivering exceptional guest experiences.
• Experience using POS systems and taking customer orders.
• Understanding of guest journey management and customer engagement.

Personal

• Competence in all of the following personal skills is required for this role:
• Confident and enthusiastic manner.
• Flexibility to work regular evenings and weekends.
• Positive, 'Can do' attitude, picking up any additional responsibilities to help the wider team.
• Engaging and pleasant personality to extend the customer experience.
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service.
• Ability to think on your feet and adapt to the changes of a growing company.
• Ability to confidently engage with guests and create memorable experiences.
• Ability to work effectively across multiple departments within a fast-paced venue.
• Excellent verbal and written English is required for this role.