Waiter - HDR

Job Description

Our Purpose And Culture

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

The Team

You’ll join our Food and Beverage team, reporting to the Outlet Manager and working closely with colleagues across the restaurant. You’ll play an important role in the smooth running of your assigned section, supporting fellow associates and working together to deliver warm, genuine service that consistently exceeds our guests’ expectations.

Your Role

As a Waiter, you’ll take ownership of your section during service, creating engaging and memorable experiences through thoughtful, knowledgeable and attentive service. You’ll build genuine relationships with our guests, understand their preferences and ensure every detail of their experience reflects Rosewood’s standards.

Alongside delivering exceptional service, you’ll support and guide associates within your section, helping the team maintain an efficient and seamless operation throughout each service.

How You’ll Make The Place

• Deliver warm, genuine and engaging service, building rapport with guests and anticipating their needs and preferences.
• Take ownership of your section, ensuring service is delivered efficiently and consistently in line with Rosewood brand standards and restaurant procedures.
• Take and process orders, serve and clear food, prepare tables and confidently respond to menu and drinks enquiries.
• Resolve guest enquiries and concerns promptly and professionally, following through to ensure a positive outcome.
• Guide and support associates within your station, providing direction and contributing to their development during service.
• Maintain excellent communication with colleagues and management, sharing guest preferences, operational updates and any issues requiring attention.

Could This Be You?

• You’re passionate about hospitality and take pride in delivering warm, genuine and highly attentive guest service.
• You have strong knowledge of restaurant service and can confidently discuss food, menus and drinks with guests.
• You’re comfortable taking ownership of a busy restaurant section while maintaining attention to detail and high service standards.
• You build natural rapport with guests and understand the importance of recognising preferences, regular guests and VIPs.
• You’re a collaborative team member who enjoys supporting and guiding colleagues to deliver their best.
• You’re adaptable, organised and able to respond calmly and professionally to changing service needs, guest concerns and operational priorities.

Our Benefits

• 28 days paid holidays per annum including Bank Holidays
• Discounts on Food & Beverage
• Company pension scheme and life assurance
• Enhanced sick pay policy
• 12 complimentary room nights per year and F&B discount worldwide
• Up to 16 weeks paid parental leave
• Talent development opportunities
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

Our Commitment To You

At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

About Us

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

General Information

Country/Region

United Kingdom

Province/City

London

Hiring Entity

Rosewood London

Department

Food & Beverage - Services

Job Type

Full-time Permanent