Voids Officer

Organisation: London Borough of Waltham Forest

Salary: £40,182 - £42,060

Contract Type: Fixed Term

Working hours per week: 36

Application Deadline: 15/11/2026

Proposed Interview Date(s): TBC

Reference: 2396

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:

We are looking for an enthusiastic and proactive Voids Officer (Downsizing & Mutual Exchange) to join our Central Voids Team on a 12-month fixed-term basis.

This is an exciting opportunity to be part of a new pilot programme designed to tackle under-occupation, reduce overcrowding and help make better use of the Council's housing stock. Working at the heart of our Voids Service, you will provide intensive, end-to-end support to tenants who are looking to downsize or move through Mutual Exchange, helping them navigate what can often be a complex and emotional process.

You will proactively engage with tenants, carry out home visits, identify suitable housing options and provide practical support throughout the moving journey. By helping residents move into homes that better meet their needs, you will play a key role in freeing up larger family homes, reducing reliance on temporary accommodation and improving housing outcomes for local residents.

This role is ideal for someone with a strong customer-focus, excellent organisational skills and a passion for helping residents achieve positive housing outcomes. You will work closely with colleagues across Voids, Allocations, and Tenancy Management and services to deliver ambitious targets and measurable results.

This is a fixed-term appointment for 12 months and forms part of a pilot programme focused on increasing downsizing and Mutual Exchange activity across the borough.

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