User Researcher (Public Sector)

This is a free training course followed by the potential for a role with one of our clients.

Description:

These job roles are linked directly to free education, and upon completion of our course, you will be equipped to start your new role.

This is a free training course followed by the potential for a role with one of our clients.

The Role:

Our clients are looking for Lead Service Designers to join their team.

About You & The Role

As a User Researcher, you will be working on the NHS App, playing a critical role in shaping user-centred, evidence-based service design. You will sit within a multidisciplinary team, driving user research best practice and ensuring that research aligns with broader service goals and delivery plans. The position involves a mix of qualitative and quantitative analysis, usability testing, and stakeholder management to influence strategy and embed user-centred ways of working across the project.

• Strong background in conducting both qualitative and quantitative user research
• Proven track record of leading user-centred, evidence-based service design
• Expertise in usability testing, research synthesis, and generating actionable insights
• Experience driving and assuring user research best practice within digital teams
• Strong stakeholder management skills with the ability to influence strategy and service priorities
• Knowledge of embedding user-centred ways of working across multidisciplinary teams

Some Things You’ll Be Working On

• Design and conduct qualitative and quantitative research for the NHS App
• Perform usability testing and synthesise findings into clear, actionable insights
• Lead user-centred service design to ensure the platform meets citizen needs
• Align all research activities with overarching service goals and delivery plans
• Manage relationships with key stakeholders to influence service priorities
• Champion and embed user research best practice across the wider delivery team

100% Free Learning Linked To Job Roles

All of our courses are 100% free for all students. There are no secret or hidden fees, no payment upon completion, and no debt. We work with our partner companies to ensure this education is free for all learners.

Benefits - vary per client, but are competitive.