Trading & Growth Manager

Join Heathrow Express as our Trading & Growth Manager and play a pivotal role in shaping the future of one of the UK’s most recognised rail services. This role sits at the heart of Heathrow’s commercial strategy, driving revenue growth, optimising pricing, and enhancing customer value and improving commercial performance across all Heathrow Express sales channels. You’ll work closely with marketing, data, and operations teams to ensure our trading performance supports Heathrow’s wider ambition to deliver outstanding passenger experiences and sustainable commercial success.

As part of the Commercial team, you’ll lead initiatives that translate insight into action – from developing dynamic pricing strategies to identifying new growth opportunities. You’ll be instrumental in ensuring Heathrow Express remains competitive, customer-focused, and aligned with Heathrow’s broader commercial objectives.

Responsibilities

• Develop and lead the delivery of trading strategies that maximise revenue and yield across all Heathrow Express channels, including digital, B2B, and retail.
• Lead the analysis of sales performance, customer behaviour, and market trends to inform pricing, promotions, and product development.
• Develop insight into customer segments, purchasing behaviours and channel preferences to identify growth opportunities.
• Collaborate with marketing and digital teams to optimise conversion, customer acquisition, and retention through data-driven campaigns.
• Identify and deliver new commercial opportunities, partnerships, and initiatives that support Heathrow’s growth and sustainability goals.
• Work with finance and operations to forecast performance, manage budgets, and ensure trading decisions are commercially sound and operationally feasible.
• Champion continuous improvement through structured test-and-learn activity, and refining trading approaches to enhance customer value and business performance.

Qualifications

• Proven experience in trading, revenue management, or commercial growth roles within transport, travel, or retail sectors.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate insights into actionable strategies.
• Excellent stakeholder management and communication skills, with experience influencing cross-functional teams.
• Commercial acumen and a results-driven mindset, with a track record of delivering measurable growth.
• Proficiency in data analysis tools and e-commerce platforms.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment.

#LI-Hybrid

This is your chance to build a career in an industry-leading rail operator. Our service is the first and last element of the Heathrow journey for millions of passengers each year. We’re proud that we provide an award-winning experience.

Joining us now means exciting challenges and opportunities. You’ll play your part in safely getting passengers to their destination.

We are a close-knit team that proudly work together to achieve outstanding results. Our culture is friendly and supportive, championing diversity and inclusion. We are passionate about sustainability and focus on supporting our local communities.

We are proud to be a part of the wider Heathrow Airport family, helping to connect London to the world. Join us and see where we could take you.

Our rewards

As well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. As a rail operator, we can also offer you an ATOC railcard. Not only that, when you get here, we’ll support you to grow your skills and help you to reach your full potential.

There’s no place like Heathrow when it comes to the scale of our ambitions. Taking on a corporate role with Heathrow Express means helping to shape the best airport transfer service in the world. By helping to make the journey to and from the world’s most iconic airport second-to-none, you’ll open the door to a wealth of training and development opportunities across the Heathrow business.

We’re passionate about creating journeys that are defined by quality, speed and exceptional, personalised service. You’ll be given real accountability from day one, in a supportive team that always has your back. Your ideas will help Heathrow Express deliver excellent results in the short term and grow for the future, delivering millions more passengers to our airport in ever more sustainable ways.