Temp Customer Connection Associate

Why Astrid & Miyu?

We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people.

We're a fast moving, values led team built on trust, ownership and growth. You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other. If you're adaptable, proactive, and energised by growth, you'll thrive here.

Everything we do is guided by our values:

Grow Together. Celebrate Each Other. Break All Boundaries.

Want to discover more? Explore life at A&M, meet our people and learn more about our values here.

Location: London, Hybrid (minimum 2 days a week in the office).

Salary & Benefits: £29,500 + commission. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

The Temp Customer Connection Associate Mission:

To deliver a personalised, world-class customer experience that grows with our global community, creating unforgettable moments at every single touchpoint.

This is a full-time role from October 2026 to January 2027, supporting our Customer Connection team across peak. Please note: occasional weekend working is required.

How you'll drive success:

• Host from the heart as the welcoming voice of Astrid & Miyu, making every customer feel valued, heard, and cared for from their very first message

• Proactively collaborate with our operations team and external partners to resolve delivery, tracking and return queries
• Passionately deliver amazing customer service at every opportunity, making every chance a moment to make someone's day a little brighter
• Building lasting relationships with both our incredible community, and our internal teams

What you'll need to thrive:

• Hands-on experience delivering standout customer experiences in retail, hospitality, or office environments
• A flexible mindset paired with the confidence to take initiative and solve problems
• An effortlessly friendly personality backed by exceptional interpersonal skills that instantly put people at ease
• A personal alignment with our core values, bringing authenticity and heart to everything you do

Your Journey With Us: - Want to know more about our interview process? Find out what to expect here.

Job Application & AI: Our teams are hiring people, not perfect answers. Share your own experiences, examples and personality. That's what helps us understand who you are and what you could bring to the team.