Team Leader - Daylesford Organic

The Bamford Collection Is A Group Of Consciously Minded Lifestyle Brands Committed To Nourishing And Nurturing People And Planet.

About The Role

Daylesford, Pimlico a beautifully curated organic store offering fresh produce delivered daily from our farm in the Cotswolds, alongside a welcoming café serving seasonal dishes and food to go.

As a Retail Team Leader at Daylesford, you will play a key role in leading the shop floor team to deliver an exceptional customer experience while supporting the smooth day-to-day running of the store. Acting as a brand ambassador, you will inspire and motivate the team through hands-on leadership, product knowledge and a passion for outstanding service.

Through strong operational standards, attention to detail and a commitment to quality, sustainability and conscious living, you will help bring the Daylesford ethos to life for every customer.

SALARY: £13.83 per hour, plus tronc (Weekly Pay)

HOURS: Full Time 40 Hours

Responsibilities

• Lead and support the retail team to deliver exceptional customer service and uphold Daylesford’s brand values.
• Support the smooth day-to-day running of the store, maintaining high standards across the shop floor.
• Share product knowledge and promote Daylesford’s organic and sustainable ethos to customers.
• Assist with staff training, supervision and team development.
• Monitor stock levels, merchandising and replenishment to ensure an excellent shopping experience.
• Support opening and closing procedures, cash handling and operational compliance.
• Handle customer queries professionally and contribute to achieving store sales targets.

Skills You Will Bring

• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Passion for retail, organic produce and sustainable living
• Ability to work in a fast-paced environment and prioritise tasks effectively
• Strong organisational skills and attention to detail
• Positive, proactive and hands-on approach
• Confidence in handling customer queries and resolving issues professionally
• Flexible and reliable with the ability to support operational needs

Perks & Benefits

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
• Local gym discounts
• Padel Discount
• Electric Car Scheme (subject to criteria)
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.