Team Leader

Company Description

Title: Team Leader

Location: Amazon LHR16

Salary: £15.80 p/h

Monday - Friday, 40hrs

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our PerkBox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you speak the language of coffee with passion, love and energy? Do you deliver joy and exemplary service with every cup? We believe that every interaction is an opportunity to create a lasting impression, and we’re looking for a Team Leader who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

At BaxterStorey, we believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Team Leader who thrives on delivering extraordinary experiences and loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

• Permanent, full-time position – 40 hours per week, Monday to Friday.
• Full daytime availability required, with shift start times between 7:00 AM and 8:30 AM and finish times between 3:30 PM and 5:00 PM, depending on the rota.
• Take responsibility for the day-to-day operation of a busy restaurant section, ensuring smooth and efficient service.
• Provide hands-on leadership, support and direction to the restaurant team, leading by example during busy service periods.
• Coach, motivate and develop team members, maintaining high standards of service, presentation and customer experience.
• Take responsibility for stock management, including regular stock counts, monitoring stock levels, placing orders and managing deliveries.
• Monitor wastage, portion control and product usage, supporting effective cost control and commercial performance.
• Support the Retail Manager with menus, promotions, new concepts and other retail initiatives.
• Maintain excellent customer service, responding professionally to customer feedback and resolving day-to-day issues where appropriate.
• Ensure high standards of cleanliness, food presentation and restaurant appearance are maintained throughout the day.
• Follow all health & safety and food safety procedures, ensuring the team adheres to company standards and policies.
• Complete all required cleaning schedules, checks and records, and maintain accurate and up-to-date allergen matrixes.
• Ensure appropriate allergen management and cross-contamination controls are followed at all times.
• Ensure COSHH and HACCP procedures are followed consistently, including the correct use and storage of cleaning chemicals and adherence to food safety controls.
• Identify and report any food safety, health & safety or operational concerns to the Retail Manager.
• Work closely with the wider management team to ensure consistency across the retail operation.
• Take ownership of the restaurant section and proactively identify opportunities to improve service, efficiency, stock management and the customer experience.
• Previous experience as a Team Leader, Supervisor or Senior Team Member in hospitality, restaurant, contract catering or a similar environment is preferred.

Qualifications

We are looking for someone who:

• Has previous experience in a Team Leader, Supervisor or similar hospitality/food service role.
• Has experience working in a busy restaurant, café, contract catering or retail environment.
• Is confident leading and supporting a team during busy service periods.
• Has a strong understanding of food safety, hygiene and health & safety standards.
• Is organised and comfortable with stock counting, ordering and inventory management.
• Has good attention to detail and takes ownership of their responsibilities.
• Is commercially aware and understands the importance of controlling waste and stock.
• Has excellent communication and customer service skills.
• Is confident making decisions and resolving day-to-day operational issues.
• Can remain calm and organised under pressure.
• Is proactive and able to identify issues before they become problems.
• Is willing to be hands-on and work alongside the team rather than simply manage from the sidelines.
• Is passionate about food, hospitality and delivering a high-quality customer experience.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

Always Visionary

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

Creatively Collaborative

We embrace our differences to push creativity and we work together to be better.

Forever Conscious

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

• Rate Per Hour: £15.80
• Employment Type: Permanent
• Hours Per Week: 40
• Compensation: up to GBP 32864 - yearly