Support Worker Waveney Services

Support Worker Waveney Services

Application Deadline: 2 August 2026

Department: Operations

Employment Type: Full Time

Location: Southwark Community Sanctuary

Reporting To: Lisa-Marie Brant

Compensation: £ 13.06 per hour (basic salary) plus up to £3630 per annum (geographical allowance)

Description

£ 13.06 per hour (basic salary) plus up to £3630 per annum (geographical allowance)

We are looking for a relief member of staff to work alongside our amazing team of Wellbeing Workers. The role involves supporting people experiencing mental distress providing a welcoming, safe and compassionate environment. Southwark Community Sanctuary offers a supportive environment for people in the evenings (we are open from 2-10pm) and weekends as an alternative for A&E. Workers will support people to devise safety plans, work on coping techniques, identify personal goals and connect people to resources in their local area. We offer up to 6 sessions. Ideally we would want people who can commit to at least a day a week.

Key Responsibilities

• Establish and maintain relationships of trust with service users, in order to build engagement.
• Support people experiencing mental distress in an empathic, professional manner.
• Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition.
• Work alongside individuals to develop and review robust assessments, safety management plans and personalised recovery support plans.
• Contributing to the protection of individuals from the risk of abuse and self-harm.
• Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service.
• To communicate effectively with individuals from a wide variety of backgrounds including people from marginalised or minority groups.
• To share knowledge, skills and experience within the team while observing confidentiality.
• Work with professionals from other agencies and make onward referrals, linking service users into other community opportunities.
• To record and report on activity and outcomes, sharing examples of good practice.
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems.
• Participate in mandatory and job-related courses, learning activities and a commitment to own continuous professional development.
• Maintain professional boundaries in all aspects of work with service users.
• Work evenings and weekends.

Skills, Knowledge & Expertise

• Minimum of GCSE or Level II qualification in English, or equivalent
• Experience of working alongside individuals experiencing mental distress and in partnership with them
• Able to establish and maintain a safe environment
• Willing and able to collaborate with colleagues and other organisations
• Basic competence in the use of email and word processing software and computerised systems for service user records and reports
• Demonstrate problem-solving skills relating to housing, welfare benefits, education and relationships
• Able to produce clear records and reports in English

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent

Job Benefits