Stockroom Assistant

Established in 1970, Browns Fashion began with an iconic boutique at the heart of London. The brand was acquired by Farfetch in 2015, and today operates its flagship Browns Brook Street store, in Mayfair. and the online commerce www.brownsfashion.com

The Role

The Stock Assistant position is based full-time in the Browns flagship boutique located on Brook Street, Mayfair working a 5 day week across 7 days.

Our stockroom team works collaboratively and seamlessly to fulfil the customer experience from start to finish, going above and beyond for both our store and customers, bringing our customer journey to life and supporting Browns on our mission to be the coolest multi-channel boutique in the world.

Working within the Customer Experience team, you will play an integral part in driving operational efficiency to support the team in delivering a luxury customer experience. In this role, you will be responsible for the fulfilment of customer requests and orders, via the boutique retail team in-person and online. Other responsibilities include helping manage and control the stock integrity in the stockroom by housekeeping and providing support to the Stockroom Manager on a daily basis.

What You'll Do

• Working collaboratively with the Personal Shopping team to respond to customer requests by locating, picking and running product across the boutique accurately and efficiently, always ensuring the customer journey is seamless.
• Fulfil online orders within SLAs and guidelines.
• Receive deliveries for shopfloor product and customer requests. Checking deliveries, processing the physical stock, updating our systems, and putting away all stock in the correct place, communicating to the relevant departments as required. Managing returns of all old stock back to the warehouse according to agreed guidelines and set timeframes.
• Replenishment of all sold stock, whether via the boutique or online in a timely manner to ensure the shopfloor remains customer-ready at all times.
• Perform cycle counts and regular stock checks and audits.
• Oversee all quality control for orders and returns.
• Liaise with the Stockroom Manager in order to create action plans to avoid stock loss.
• Support the Stockroom Team in the delivery of administrative work related to Stockroom.

Who You Are

• Able to manage tasks independently but also work closely to support your team, building strong relationships across the boutique with all teams including Personal Shoppers and Loss Prevention.

• Collaborative, flexible and able to adapt to changing priorities, prioritising customers at all times.
• Administrative/data entry experience in a fashion retail environment preferred.
• Experience in stockroom retail preferred
• Proficiency in Microsoft Word and Excel essential
• Accuracy and attention to detail is essential.
• Able to communicate clearly in written and oral form.
• Able to problem solve and multitask.

Rewards & Benefits

• - Employee Pension Scheme
• - Flexible Benefits Program
• - Health Insurance & Critical Illness cover

Equal Opportunities Statement & Scam Disclaimer

• EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

• SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.