Stock Assistant (Contract until Dec 2027)

Hermès GB are looking for a Stock Assistant to maintain stock flow effectively and accurately from stock to shop using the communication tools provided. Improving the client experience and supporting the sales team with ad hoc requests (e.g., dispatch, customer collections, stationary requests etc).

Key responsibilities

Stock Management

• Ensure that stock areas are kept safe, clean, and tidy at all times.
• Ensure all goods are security tagged, ticketed, handled, and stored with due care.
• Ensure that ticketing is accurate and regularly checked (through deliveries and spot-checks).
• Support with ensuring that the stock position is accurate (through regular spot-checks).
• Communicate all stock and quality issues with the Stock Manager.
• Clear out of date reservations returning stock to its relevant location.
• Check returns and reticket items correcting any irregulars
• Replenish ensuring correct offer is available on the shop floor and proximity stockrooms.

Reporting

• Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate
• Ensure that Cegid reporting is accurate and reported within the deadline set by Head Office.
• Product Coordinator, IT coordinator, and Management Controller.
• Support Stock Manager with updating and maintaining the Stock KPI and present to store during Morning briefs

Customer Service and Communication

• Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values.
• Develop and maintain, good and constant communication with your line manager and/or Store Manager
• Establish and maintain strong relationships within your own store environment and within Hermès by always providing a high-level customer service, including prompt response to requests, and offering alternatives.
• Be prepared to assist on the shop floor with sales during exceptionally busy times (e.g., Christmas).

Merchandise

• Maintain and develop an in-depth product knowledge of all departments.
• Ensure merchandise is handled with care and consideration.
• Develop knowledge of after sales processes to best serve and advise the client.
• Be pro-active in familiarising yourself with Hermes merchandise through product training, buying books, Podium catalogues, and Monde d’Hermes.
• Inform your Stock Manager with any new stock arrivals instore.

Training

• Successfully participate and complete in any training provided.
• Participate in training others, at the request of the Store Manager/Stock Manager, on best practice of stock control and till procedures.

Conduct

• Arrive in good time each day, to accommodate deliveries as well as spot checks when required.
• Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès Staff Handbook.
• Maintain a professional approach and demeanour in keeping with Hermès standards.
• Work effectively and efficiently within the tea, sharing ideas and contributing to a positive morale.
• Respect your team and the customer by being articulate, immaculate, and punctual at all times.
• Always ensure absolute confidentiality of the Company’s commercial activities and internal affairs.

About you

• Some experience working in a retail environment is beneficial
• An understanding of client and team service
• Organised, flexible and reliable
• Excellent communication skills
• Good IT Skills
• Good team player with capacity to work autonomously
• Professional with ability to work efficiently and accurately under pressure

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès GB is part of the Hermès International group, headquartered in Paris. Based in London, the subsidiary operates stores in the UK and Ireland, with a presence in key cities including London, Dublin, and Manchester. Today, our teams bring together over 450 employees across our London head office and stores.