Specialist, Workplace Experience

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners.

Role overview | Context

In this role, you will play a key part in delivering, optimising, and continuously evolving the London office experience across our UK operations.

You will own critical operational areas, driving performance through data and ensuring the workplace operates with precision, accountability, and consistency. Acting as a link between strategy and execution, you will translate workplace priorities into scalable processes, measurable outcomes, and high quality day to day experiences.

You will take ownership across workplace operations, vendor management, reporting, and governance, with the autonomy to make decisions and lead on key initiatives.

This is a high impact role suited to someone who thrives in fast paced environments, brings a strong analytical mindset, and is motivated by raising the bar for workplace experience and operational excellence.

You will take a customer first approach to every interaction, proactively understanding employee and visitor needs, resolving issues through to completion, and using insight and data to continuously improve the workplace experience.

Role overview | Remit and Responsibilities

Amongst other duties, this role will be primarily responsible for the below.

Operational Leadership & Delivery

• Own day to day workplace operations, ensuring the office runs smoothly, safely, and consistently while delivering a seamless employee and visitor experience.
• Act as a visible and trusted on site point of contact, ensuring workplace spaces, services, and touchpoints are well maintained, well stocked, and delivered to a high standard.
• Conduct regular workplace walkthroughs to identify, resolve, and escalate issues before they affect employees or visitors, maintaining consistently high standards across presentation, safety, functionality, and hospitality.
• Drive operational excellence through strong execution, accountability, and continuous improvement across all Workplace activities.
• Lead and support workplace initiatives, aligning delivery with Workplace strategy, business needs, and opportunities to enhance the day to day employee experience and operational efficiency.

Financial Management

• Own the UK Workplace budget end to end, including tracking, forecasting, variance analysis, and cost optimisation
• Lead procurement, PO management, and invoicing processes with accuracy and efficiency
• Partner with Finance and Accounts Payable to resolve issues and improve processes
• Manage vendor commercials, including pricing negotiations and contract renewals

Vendor & Contract Management

• Build and maintain strong working relationships with key vendors and site partners, including building management, cleaning and maintenance providers, acting as the primary point of contact for day-to-day operational matters.
• Proactively manage supplier communication, ensuring expectations are clear, issues are resolved promptly, and services are delivered consistently to agreed standards.
• Drive day to day vendor performance by monitoring service levels, holding suppliers accountable, providing regular feedback, and escalating risks or recurring issues where appropriate.
• Support contract management by maintaining accurate supplier records, tracking key dates and renewals, and coordinating contract administration.
• Identify opportunities to improve supplier performance, service delivery, and operational efficiency through regular reviews, performance reporting, and ongoing collaboration.

Data, Reporting & Performance

• Own Workplace reporting frameworks, dashboards, and KPI tracking
• Deliver monthly and quarterly reporting across budget, operations, and workplace experience metrics
• Combine operational data, service usage, employee feedback, and qualitative insight to identify trends, prioritise improvements, and measure the impact of changes on the employee experience.
• Track service performance measures including employee satisfaction, response and resolution times, service usage, recurring issues, and supplier performance; communicate outcomes and actions clearly to stakeholders.
• Ensure team accountability to reporting standards and performance metrics

Stakeholder & Site Operations

• Supporting engagement with building management (e.g. CBRE), ensuring issue tracking, resolution, and accountability
• Build strong cross-functional relationships across People, Finance, and wider business teams including senior leadership

Compliance & Sustainability

• Own Workplace compliance and reporting obligations (e.g. SECR, ESOS, energy reporting)
• Ensure alignment with regulatory, environmental, and company standards
• Drive improvements in sustainability performance

Workplace Experience & Projects

• Oversee experience led services (e.g. Food & Beverage), ensuring quality, consistency, and cost control
• Partner with Workplace Coordinator(s) to deliver an exceptional day to day employee experience
• Lead Workplace projects end to end and implement scalable process improvements
• Proactively identify opportunities to enhance workplace experience and operational efficiency
• Build a sense of community through thoughtful workplace activations, local events, welcome moments, and connection opportunities that respond to employee needs and reinforce Checkout’s culture.
• Gather employee feedback through regular informal engagement, surveys, and service touchpoints, ensuring concerns are acknowledged, resolved, and closed out with clear communication.

Requirements:

• Experience in a workplace, operations, or culture experience role, ideally within a fast paced environment
• A customer first, hospitality minded approach, with the ability to build trusted relationships and create positive, personalised employee and visitor experiences.
• Proven ability to own and manage operational functions, not just support them
• Strong financial acumen, with experience in budget management, forecasting, and cost control
• Confidence coordinating suppliers across hard and soft facilities management, responding to building issues, and escalating technical or compliance matters appropriately.
• Experience managing vendors and contracts, with a strong understanding of SLAs and performance management
• Highly data driven mindset, with the ability to translate insights into action
• Exceptional organisation and attention to detail, with the ability to manage multiple priorities
• Strong stakeholder management and influencing skills, confident working across all levels
• Ability to operate autonomously, take ownership, and make decisions with confidence
• A proactive, solutions focused approach with a drive for continuous improvement
• Strong communication skills, both written and verbal
• Highly self-sufficient and proactive, with sound judgement, a strong sense of ownership, and the ability to identify priorities and deliver solutions with minimal direction.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram