Spa & Wellness Executive (Spa Concierge) - Casual

The Peninsula London is excited to announce we are seeking Spa & Wellness Executive (Receptionist) - Casual. A serene oasis encompassing the spacious, quiet lower floor of the hotel, The Peninsula Spa and Wellness Centre will offer an array of therapies – both ancient and modern – for optimising and beauty. The facility includes seven private rooms where guests can receive massages, face and body treatments, and balancing rituals incorporating Ayurvedic aromatherapy. There are also separate steam rooms and saunas for men and women, and relaxation lounges with heated chaises.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Strive to continuously improving guest experiences and to live and breathe the Peninsula Service Principles. Seek out improvement for better service standard and to anticipate guest needs.
• Take responsibility for daily operational challenges within the SPA operations, including service recovery, continuous coverage, and efficient service delivery.
• Maximise SPA and Wellness revenue through initiatives such as upselling and product sales, to take a proactive approach to retail sales within the reception area offering advice and maximizing retail spend by clients.

General requirements

• Previous experience in a similar role, within a luxury, hotel environment or similar.
• Thorough knowledge of customer service needs and techniques, office management and good working knowledge of operational finance / procedures.
• Good organisational and multitasking abilities. Computer literate with knowledge of computer booking system
• Excellent communication and people skills. Problem-solving skills. Exceptional presentation.

We are delighted to receive your CV and will liaise with suitable candidates directly.