Solutions Integration Engineer (6-12 Month FTC)

Job Summary

This is a fixed-term contract for a hands-on technical integration role within the IT team, focused on delivering a strategic customer data platform acting as a central customer repository. The role will play a key part in the technical design, integration architecture, API connectivity, troubleshooting, and successful implementation of multiple connected retail systems.

Working closely with business stakeholders and third-party implementation partners, the role will define technical requirements, validate business needs, assure solution design, resolve integration challenges, and ensure robust end-to-end system operation.

Following delivery of the core customer repository, the role will lead the technical integration of additional customer-facing systems, driving seamless data exchange, authentication, loyalty, and personalisation capabilities across the technology landscape.

Qualifications & Experience

• Strong hands-on experience in system integration, API development, and database technologies.
• Proven track record in project engineering or technical delivery roles within IT environments.
• Ability to translate business requirements into technical solutions and oversee implementation.
• Excellent problem-solving and analytical skills, with attention to detail.
• Strong communication and stakeholder management skills, including working with external vendors.
• Proactive, action-driven, and comfortable in a fast-paced environment.
• 7- 10 Years experience of System Integration as part of technology projects
• Helpful but not essential to have experience with customer data platforms, loyalty systems, or personalisation engines.
• Working knowledge of Microsoft Azure, M365, and modern API frameworks.
• Familiarity with data security standards and GDPR compliance.
• Desirable to have a degree-level qualification in IT or related discipline and project management certifications (Prince2 / Agile).

Requirements

Key Responsibilities

Technical Integration Engineering (60%)

• Validate solution designs produced by third-party vendors.
• Ensure API specifications, interface definitions and data mappings meet business requirements.
• Review technical architecture and challenge vendor recommendations where necessary.
• Act as the technical authority across the customer repository and connected systems.
• Coordinate and manage technical dependencies between multiple third-party suppliers.
• Lead technical issue resolution, defect management and integration troubleshooting.
• Ensure end-to-end solution integrity across authentication, customer data, loyalty and personalisation services.
• Review testing evidence and validate that solutions meet functional and non-functional requirements.
• Ensure security, GDPR and operational support requirements are incorporated into designs.
• Provide technical assurance through design reviews, implementation reviews and go-live readiness assessments.

Business Analysis & Requirements (30%)

• Work closely with business stakeholders to understand customer, operational and commercial requirements.
• Facilitate workshops to capture and document business processes, use cases and functional requirements.
• Translate business needs into technical and integration requirements.
• Challenge and validate requirements to ensure underlying business objectives are understood.
• Assess business impact, process implications and operational considerations of proposed designs.
• Support prioritisation of requirements and management of scope throughout the delivery lifecycle.
• Assist with user acceptance testing and business readiness activities.

Work Package Management (10%)

• Manage assigned work packages and technical deliverables within agreed timelines.
• Track technical risks, issues and dependencies and ensure appropriate mitigation actions.
• Coordinate activities between internal teams and third-party suppliers.
• Provide concise progress updates to project stakeholders and governance forums.
• Support project planning and implementation activities as required.