Software Development Manager, Device Partnerships, Prime Video

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

Key job responsibilities

• Manage the device certification team which is responsible for ensuring that every Living Room device (TV, Set-top box, games console) provides a high quality Prime Video streaming experience across hundreds of millions of devices
• Manage the operational support of devices, ensuring that third-party device software updates do not the impact the Prime Video streaming experience
• Design, build and support tooling that enables device manufacturers to install, test and monitor Prime Video performance across install base of millions of customers
• Transition the currently manual certification and support processes to a fully-automated agentic process leveraging Gen AI to create new workflows as required
• Manage the career growth of the team members, including training and transitioning those that want to transfer from support engineering to software engineering as manual steps are replaced with automation

About the team

The Device Certification team works directly with third-party device manufacturers (e.g. Samsung, LG, Sony) and distributors to ensure that Prime Video works seamlessly on any living room device across the globe.

The team provides tooling to support third-party and internal engineers to certify that Prime Video is running correctly on these devices, and to manage and monitor the software running on them.

Basic Qualifications:

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience in leading the definition and development of multi tier web services
• Experience managing engineers
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
• Experience partnering with product or program management teams

Preferred Qualifications:

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

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