Site Director

Elior Stadia – Food at Full Volume

This is food on a different scale.

Thousands of people. High pressure. Fast pace. Big energy.

And food that has to be spot on every time.

From street food favourites to premium hospitality, we serve fresh food that keeps up with the crowd.

It’s intense. It’s exciting.

And when it all clicks — it’s seriously rewarding.

Working Pattern: 5 Days Out Of 7 | 37.5 Hours Per Week

Salary: £63,000 Per Year | £32.31 Per Hour

Job ID: 8034

What you'll be serving up…

As the Site Director, you will lead the complete food and beverage operation at Saracens Rugby, delivering exceptional hospitality, culinary excellence and commercial performance across matchdays, conferences, private events and year-round business. Working closely with Saracens and Elior stakeholders, you will inspire high-performing teams, drive innovation and create outstanding guest experiences at every touchpoint.

• Leading and developing hospitality, culinary and operational teams to deliver world-class service and guest experiences
• Creating a high-performance culture focused on engagement, accountability, development and continuous improvement
• Recruiting, training and retaining a strong directly employed casual workforce while reducing reliance on agency labour
• Developing leadership pipelines, succession plans and structured training programmes to build capability across the operation
• Working closely with senior culinary teams to deliver innovative, high-quality food and beverage concepts
• Establishing and maintaining best-in-class service standards across hospitality, retail, conferences, events and non-matchday operations
• Building strong client relationships and acting as the senior day-to-day partner for Saracens Rugby
• Leading operational planning for matchdays and events, ensuring staffing, stock, logistics and service delivery are fully aligned
• Driving guest satisfaction through visible leadership, continuous improvement and service excellence
• Managing site budgets, forecasts, revenue growth, labour productivity and cost-control initiatives
• Identifying opportunities to increase spend per head, premium hospitality sales, retail performance and event revenue
• Ensuring compliance with food safety, allergen management, licensing, health & safety and all statutory requirements
• Championing innovation, sustainability and operational best practice across the venue

The ingredients you'll bring...

• Significant senior leadership experience within premium hospitality, major venues, luxury hotels, sport, events or high-volume food and beverage operations
• Proven ability to build, inspire and develop high-performing hospitality and culinary teams
• Experience recruiting, training and retaining large casual workforces while reducing agency dependency
• Strong commercial and financial acumen with experience managing budgets, forecasts, profitability and revenue growth
• Demonstrable success delivering premium hospitality and exceptional guest experiences at scale
• Strong culinary understanding with experience partnering closely with senior chefs and food-led operations
• Excellent client relationship and stakeholder management skills
• A visible, people-focused leadership style with the ability to coach, develop and motivate teams
• Highly organised with strong operational planning and event management experience
• Commitment to innovation, continuous improvement and maintaining the highest service standards
• Strong knowledge of food safety, allergen management, licensing and health & safety requirements
• Relevant hospitality, culinary, business or leadership qualification, or equivalent senior operational experience
• Flexibility to work evenings, weekends and major event schedules as required

What's on the menu for you…

At Elior, we believe people do their best work when they feel supported, valued and able to thrive. That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.

Here’s a taste of what you can expect when you join us:

• Free meals on shift
• Flexible and part-time working opportunities
• 28 days holiday, increasing to 31 days after two years' service
• Enhanced family, personal and compassionate leave policies
• Paid volunteering days
• Training, development and career progression opportunities
• Pension scheme, life assurance and financial wellbeing support
• Salary Advance, giving you access to a portion of your pay before payday
• A supportive, inclusive culture where everyone can thrive

Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:

• 24/7 virtual GP appointments
• Mental health support, counselling and therapy sessions
• Physiotherapy services and second medical opinions
• Online gym and workout programmes
• Legal and financial advice
• Nutrition, fitness and lifestyle guidance
• Meditation and mindfulness resources
• Dedicated wellbeing helplines and expert support whenever you need it

Fancy being part of the recipe?

At Elior, over 10,000 colleagues come together every day with one purpose: to enrich lives everywhere, every day.

We're proud that 87% of our colleagues are proud to work here — and we think that's because people are given the support, trust and opportunities they need to thrive.

Don't tick every box? Don't rule yourself out. We're looking for people with potential, passion and the right attitude, not just a checklist of experience.

We're committed to creating an inclusive workplace where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know.

Ready to join us? Hit ‘Apply Now’ and let’s chat!