Senior User Researcher

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.

We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.

About the Role

We are looking for a Senior User Researcher to help teams understand the people who use public services. You will plan and run research, turn findings into clear insight, and make sure user needs shape every decision.

Key Responsibilities

• Plan and run research using a range of methods, including interviews, contextual inquiry and usability testing.
• Research with a wide range of users, including people with access needs and professional or specialist users.
• Analyse findings and share clear, actionable insight with the team and stakeholders.
• Work with designers, business analysts and product managers so research shapes what is built.
• Test prototypes and services, and help the team iterate based on evidence.
• Make sure research is ethical and meets UK GDPR.
• Prepare research evidence for GDS service assessments.
• Support and mentor other researchers.

Essential Skills and Experience

• Significant experience as a user researcher on digital services.
• Strong qualitative research skills, with the ability to use quantitative data alongside them.
• Experience researching with users who have access needs or low digital confidence.
• Experience working in multidisciplinary agile teams.
• Ability to present findings clearly and influence decisions.

Desirable

• UK government or public sector experience.
• Experience researching complex, multi-organisation services.
• Experience taking services through GDS service assessments.

Diversity and Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported.

We welcome applications from candidates of all backgrounds and actively encourage individuals from under-represented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements.

As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.