Senior Shack Manager - Battersea

At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.

We have a full time Senior Shack Manager role, leading your own Shack whilst also supporting a small cluster of Shacks to be the best they can be.

You'll be responsible for running your own Shack to the highest standards, creating an amazing customer experience and delivering brilliant commercial results. Alongside this, you'll work closely with other Shack Managers, sharing best practice, coaching performance and helping us deliver a consistently brilliant Loaf experience across our Shacks.

The Job

• Lead your own Shack, creating an amazing customer experience and setting the standard for others
• Take ownership of your Shack's sales performance, KPIs and operational standards, identifying opportunities to improve performance and drive growth
• Build meaningful, long-term relationships with our customers and role-model exceptional customer service at every opportunity
• Recruit, onboard, coach and develop a high-performing team, creating a culture of recognition, accountability and continuous improvement
• Make sure you and your team have amazing, up-to-date product knowledge to give our customers the confidence to make informed decisions
• Review customer feedback, including Trustpilot and Mystery Shop results, and use insights to make improvements where needed
• Manage rotas, budgets, stock and operational requirements to make sure your Shack runs smoothly and efficiently
• Understand and adhere to Shack standards, working closely with our Visual Merchandising team to make sure displays look brilliant and support commercial performance
• Take responsibility for Health & Safety compliance, management and reporting within your Shack
• Support and coach Shack Managers across a small cluster of Shacks, helping them optimise performance and develop high-performing teams
• Share best practice across your cluster and help create consistency in how we deliver the Loaf experience
• Support Shack Managers with recruitment, onboarding, succession planning, peak trading and operational challenges where needed
• Monitor performance across your cluster, spotting opportunities to grow sales, improve KPIs and make things work better
• Work closely with teams across the wider business, including Customer Experience, Trade, Marketing, Web and Visual Merchandising
• Work collaboratively with other Senior Shack Managers to make sure we're joined up and consistent across our Shacks
• Support new Shack openings, provide cover and get involved in wider projects where needed

We're looking for

• Proven experience running a high-performing retail store, ideally within furniture, interiors, homewares or premium retail
• Experience coaching and developing managers as well as building and developing your own team
• Strong commercial understanding, with experience managing sales performance, budgets and KPIs
• A great understanding of what brilliant customer experience looks like and how to bring it to life through your team
• Strong problem-solving skills and the confidence to use your initiative and make good decisions
• First class communication, coaching and listening skills
• The ability to build strong relationships, influence others and bring people with you
• Excellent organisational skills and attention to detail
• The ability to balance leading your own Shack with supporting others across your cluster

And what about you? You'll need to be warm and friendly, curious and commercially minded, with a real passion for helping people and teams be their best. You'll be someone who sets a brilliant example in your own Shack while being generous with your knowledge and support across the wider Shack team.

Our Loaf behaviours

As a Senior Shack Manager, you'll live and champion our Loaf behaviours:

• Had Me at Hello: Warm, authentic and approachable, building trust with customers and teams
• Mastermind Mentality: You spot what matters, connect the dots and help others make the right calls
• Deliver the Goods: You set the bar high and drive consistently exceptional outcomes
• In it Together: You collaborate generously, share the wins and support others to succeed

Some of our benefits:

• 33 days holiday, increasing by 1 day each year for 3 years
• Enhanced family leave policy
• Staff and friends and family discount scheme
• Healthcare cash plan
• EAP programme
• Shopping discounts
• Cycle to work scheme
• Half a day for Christmas shopping
• Life Assurance - 4 times annual salary

What's it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.

As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.

Please note that due to a high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to organise the next stage of the interview process.