Senior People Operations Specialist

About The Role

The Senior People Operations Specialist is a key member of Volta's People Operations team, responsible for delivering a seamless, compliant and high-quality employee experience across the entire employee lifecycle. Reporting to the Head of People Operations, this hands-on role ensures the smooth execution of hiring, onboarding, employee changes, leave management, payroll administration and offboarding for a rapidly growing international workforce.

We are looking for an experienced People Operations professional who understands the complexities of supporting a global workforce, thrives in a fast-paced scaling environment, and is passionate about building operational excellence.

Alongside delivering day-to-day People Operations, you will identify opportunities to simplify and automate processes, document scalable ways of working, strengthen compliance and controls, and help build a world-class People Operations function capable of supporting Volta's continued international growth.

What You Will Be Doing

• Deliver the operational execution of the end-to-end employee lifecycle across all jurisdictions, including offers, contracts, onboarding, employee changes, family leave, absence, probation, promotions and offboarding

• Prepare high-quality employment documentation, including contracts, contract amendments, side letters and termination documentation, using approved templates and escalating complex or non-standard cases

• Coordinate global immigration and right-to-work processes, including maintaining records required to meet UK Sponsor Licence obligations and supporting visa compliance across other jurisdictions

• Act as the first point of contact for employees and managers on People Operations policies, processes, documentation and employment matters, resolving queries independently and escalating complex cases

• Maintain a strong working knowledge of employment legislation and statutory requirements across the countries in which Volta operates, ensuring People processes and documentation remain compliant

• Manage the operational delivery of Employer of Record (EOR) and Professional Employer Organisation (PEO) arrangements, ensuring providers deliver accurate, compliant employment documentation and processes

• Ensure People data is processed in accordance with UK GDPR and equivalent international privacy legislation, including data retention, access requests and data minimisation

• Act as the day-to-day administrator of Deel (HRIS), maintaining the accuracy and integrity of employee records, compensation, organisational structures and employment documentation

• Manage data flows between Deel, Ashby, Carta, payroll providers and other People systems, and produce accurate People reporting including headcount, attrition, diversity, absence and turnover

• Identify opportunities to simplify, standardise and automate People Operations processes, documenting standard operating procedures to embed operational knowledge within the team

What You Bring

• Substantial people operations or HR operations experience, including a period in a scaling organisation where process had to be built rather than followed

• Demonstrable multi-jurisdictional experience running lifecycle operations and employment documentation across several countries, ideally spanning both Europe and North America

• Strong working knowledge of people operations best practice: lifecycle process design, documentation standards, service levels, data hygiene and controls

• Working knowledge of UK employment law and right-to-work requirements, and the judgement to recognise when a local rule elsewhere overrides the UK default

• Sound understanding of data protection in an HR context under UK GDPR

• Excellent attention to detail and strong spreadsheet and data skills

• Absolute discretion with confidential and sensitive information

• Comfortable with ambiguity and volume, and able to prioritise without close supervision