Senior Medical Services Manager

The Senior Medical Services Manager will be responsible for performing higher complexity medical monitoring tasks, including those as a global/program medical monitor. The Senior Medical Services Manager may also mentor/line manage a small number of assigned medical monitors. The activities will include coordination and delivery of training, participation in the development and revision of medical monitoring SOPs, contribution to improving the performance of the medical monitoring team and close liaison with Business Development in medical guidance on protocol and project requirements.

Responsibility

• Perform medical monitoring work with a larger portion as a global/program level medical monitor.
• Keep up to date with current and scientific knowledge in the medical field.
• Work closely with business development and other internal stakeholders in critical appraisal of protocols, proposing study designs and endpoint development.
• Regular participation in project proposals/bid defence meetings and client liaison.
• Set up/support adjudication committees.
• Participate in global/program level governance committee reviews.
• Lead with a data-driven and compliance mindset including detection of trends and outliers, signal detection.
• Provide technical medical support to the team through their own medical knowledge.
• Coordinate, supervise, coach and support assigned medical monitors to improve their service delivery.
• Mentor/line manage assigned medical monitors.
• Participate in the development and revision of medical monitoring SOPs.
• Participate in quality control review and assessment of medical monitoring team performance.
• Update teams’ performance progress and any issues arising promptly to management.
• Manage the fast flow of day-to-day operations.
• Actively participate in recruitment and interviews for new hires.

Qualification

• Medical degree from an accredited and internationally recognized Medical School
• Medical Specialist qualification is desirable
• Knowledge of drug safety reporting requirements and practice
• Attention to detail, strong initiative, critical thinking skills and follow through are essential for this job.
• Computer literate with good experience in using Microsoft Office (Word, Excel, Power Point)
• Excellent knowledge of English usage (both verbal and written with grammar, punctuation, and language)
• Good presentation skills
• Experience in clinical practice
• Experience in clinical trials and drug development as an investigator or medical expert in the pharmaceutical, Biotechnology and/or CRO industry
• Experience in global medical monitoring and program level medical oversight including review of all or critically relevant data for consistency, coherency, reliability and medical “logic”
• Experience in complex study designs, wide range of therapeutic indications and ability to assess scientific data
• Prior mentoring/line management experience will be well regarded
• Demonstrated ability to deliver work in a fast-paced environment and to independently set priorities and solve problems under tight timelines
• Must have excellent customer-service orientation, high degree of professionalism, and ability to work with limited direction
• Excellent presentation skills
• Strong organization and time management skills
• Ability to engage and build investigator relationships

We are committed to a transparent recruitment process. Where a salary range is not included in this job advertisement, shortlisted candidates will receive the applicable salary range before their first interview, in accordance with applicable local legislation

About Novotech

Novotech is proud to offer a great workplace. We are committed to being an employer of choice and providing an inclusive work environment where everyone is treated fairly and with respect.

Our team members are passionate about what we do, but we understand that work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave, flexible leave entitlements, wellness programs, and ongoing development opportunities.

We are looking for people who are passionate about clinical research and biotechnology and who want to contribute to the development of new medicines and therapies.

We are committed to creating an inclusive workplace where everyone can bring their authentic selves to work. We welcome applications from people from diverse backgrounds and experiences.

We look forward to hearing from you.

Novotech is a global full-service clinical Contract Research Organization (CRO).

At Novotech, ambition meets opportunity. As a globally recognized leader in clinical research and scientific advisory services, we are proud to combine our position at the forefront of the industry with an award-winning workplace culture that values ambition, innovation, and growth. Named Employer of Choice, Great Place to Work and Employer of Choice for Gender Equality (EOCGE), we are committed to fostering an environment that reflects the life-changing work we do.

Since 1997, we have expanded our global footprint, now with 30+ offices across Asia-Pacific, the United States, and Europe. This growing network unites professionals from diverse backgrounds and disciplines to advance therapies that improve patient outcomes worldwide.

At Novotech, our employees are at the heart of our success. By offering trust, flexibility, and autonomy through programs like NovoLife, our flexible benefits framework, we empower team members to create an effective work-life balance that delivers professional satisfaction and maximum results for clients.

With access to mentorship opportunities, professional development programs, and a dynamic community, Novotech offers a platform for driven individuals to achieve personal growth while shaping the future of healthcare. Join us to be a part of a team that values your contributions and supports your ambition to make a global impact.