Senior Liability Adjuster (Medical Malpractice)

• The role will encompass technical adjusting within the Medical Malpractice and Clinical Negligence team within SLS.
• The role is office based with UK travel at times required, in addition intermittent overnight stays may be necessary.
• International travel maybe required in accordance with business needs.

Responsibilities

• Receiving and acknowledging new claims.
• Conducting detailed investigations, gathering all required supporting documentation, to include the taking of witness statements, consideration of medical and other records.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and coverage, and liability, quantum and future actions.
• Managing a portfolio of liability claims on a cradle to grave basis, these are mainly medical malpractice in nature but can extend to clinical trial claims and some PL, EL and Product claims. Some claims will be international.
• Identifying claim potential to ensure suitable referral, and compliance, with the licensing levels
• Maintaining an awareness of current technical and legal developments with the necessary application to case load.
• Ensuring that all work/correspondence is prioritised and handled proactively.
• Instructing and controlling lawyers, forensic scientists, engineers, medical consultants and other experts as appropriate.
• Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured as required.
• Ensuring all work/correspondence is prioritised and handled effectively
• Ability to be flexible, providing cover for other adjusters as and when required.
• Ability to develop working relationships with existing clients and helping to identify and plan approaches to new clients.
• Contribute to the designated Team productivity and financial targets through effective planning and organization of personal workload.
• Ability to manage WIP and debt.
• Maintaining Client relationships through management and delivery of SLA's and achievement of KPI’s, SLA compliance performance at 90%
• Ensuring all Adjusting activities are fully compliant with the company’s procedures, published company Technical Claims Handling Guidelines and external regulatory requirements.
• Demonstrating knowledge and/or awareness of FSA procedures and the TCF initiative
• Actively seeking to develop oneself and to take responsibility for your own training and development
• Maintaining awareness of Business Continuity programme and role within it.
• Ability to deliver 3x salary from workload
• Willingness to be trained upon and to handle new lines of business.

Qualifications

Essential:

• Able to manage a mixed portfolio of Specialist Liability losses within Medical Malpractice/ Clinical Negligence
• An ability to evidence technical excellence in the investigation and handling of Cradle to Grave and Delegated Authority instructions.
• Strong attention to detail.
• A desire to accept responsibility and accountability for the conduct of allocated cases to conclusion, and a positive pro-active approach to service delivery.
• Knowledge of and engagement with Team operational and financial requirements.
• A team player with strong communication and correspondence skills.
• Strong organisational skills.
• Ability to manage, develop and create Client relationships.
• Financially astute, knows how to manage their WIP and debt effectively.
• Behave in a strongly customer focused way at all times to ensure development and maintenance of Client relationships
• Demonstrate personal integrity in a way which is consistent to the company’s core values
• Communicate effectively by sharing, listening and exchanging information and knowledge at all levels
• Work within license and refer to colleagues as appropriate
• Build and maintain positive working relationships within own team and across teams breaking down silos
• Demonstrate a solution and action oriented style in order to deliver against targets
• Demonstrate a flexible and resilient operational style
• Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues.
• Excellent customer service & organisational skills.
• Flexibility in travelling

Desirable:

• Demonstrate an enquiring, challenging and objective approach to claims handling
• Project management skills in order to deliver targets within budgets and timescales.
• Dispute and resolution handling skills in order to manage high level customer complaints effectively and proactively.