Senior Building Manager

Purpose of the Role

The Senior Building Manager leads the day-to-day operation of TBC.London, an all-electric office building at Tower Bridge that is net zero carbon in operation, developed by FORE Partnership. The role delivers safe, compliant and efficient building operations while championing the building’s ESG performance, occupier experience and community purpose, including the Urban Village Hall, to a standard that reflects both the TBC.London brand and the client’s values.

Key Responsibilities

General

• Lead the overall property management, facilities management, and occupier experience at TBC.London.

• Undertake site checks across all common areas of the building on a regular basis, having regard for state of repair.

• Ensure compliance at all times with operational standards.

• Build and maintain an effective relationship with the client.

• Liaise with the Client and tenants to ensure compliance.

• To attend/undertake regular site-based client meetings to ensure the smooth day-to-day operation of site.

• To prepare, issue and present periodic Client reports.

• Undertaking periodic reviews of the budget against expenditure.

• Prepare service charge budgets and complete reconciliations.

• To lead on and undertake regular procurement/tendering exercises to strive for best value services.

• Adopt a proactive and effective communication approach with clients/tenants.

• In conjunction with the Regional Engineering Manager (REM), provide efficient, effective, and economic building-related facilities management services to all managed areas of the building. This includes the “Common Areas” of the building.

• Plan and manage all works and projects on the building and its external areas, ensuring compliance, to include liaison with service providers, landlord, and other professionals.

• Lead and manage the building team to deliver site wide services, maintaining integrity of IT based reporting systems to ensure overall management of reactive and planned maintenance, correct record keeping and efficient risk management.

• Collate and check all routine invoices and approve within agreed limits.

• Issue/approve purchase orders for both service contracts and non-routine expenditure.

• Supervise service contracts and maintain up-to-date records of all work carried out by contractors.

• To be responsible for the management of Health & Safety files, operational and maintenance manuals, and all information, specifications and drawings pertinent to the site, inclusive of updating and archiving.

• Manage outsourced service providers and the in-house team to ensure security, cleaning, landscaping, maintenance and repairs (fabric and mechanical and electrical) are coordinated, adhering to written service level agreements and the required specification as detailed in operational and maintenance manuals.

• Assist the site Building Team in the management and use of CCTV systems in accordance with data protection legislation, creating links with Southwark Council’s Anti-Social Behaviour Team and the Police.

• Manage contractor site access and permits to work for service provider contracts, proactively ensuring the maintenance of sound working relationships and tight standards of financial and contract management.

• Manage the site’s waste management plan and its practical application across the whole site, inclusive of liaison with the Council and local refuse collection agencies.

• Manage the defects liability process, ensuring all defects identified are inspected, logged, and resolved through the established defects procedures, recording and reporting on progress as required.

• Nurture and support more junior members within the team. Direct and inspire the junior team members, particularly around best practice.

• Manage Travel Plan, Occupiers Handbook and Fit Out Guides.

ESG & Building Performance

• Maintain the building’s certifications and accreditations, including WELL Platinum, NABERS, BREEAM In-Use, ActiveScore, WiredScore and Living Wage, coordinating data, evidence and recertification.

• Lead the delivery of TBC.London’s ESG and net zero carbon in operation objectives, monitoring energy, carbon, water and waste performance and reporting against targets to the client.

• Manage utilities and ESG data through the building’s data platforms, including Deepki, ensuring data is complete, accurate and ready for client and accreditation reporting.

• Oversee the building’s technology systems, including the BMS, the Smart Spaces workplace app and indoor air quality monitoring, working with the REM and service partners to optimise performance.

• Engage occupiers to understand their ESG aspirations and encourage aligned goals, behaviours and data sharing.

• Ensure procurement of supplies and services follows FORE Partnership’s procurement policy, embedding sustainable procurement.

Safety & Security

• Keep service areas in a clean, tidy, and secure condition and control vehicular traffic in these areas.

• Ensure all accidents and near misses are recorded and attend to any serious incidents that occur.

• Control and re-order first aid kit supplies ensuring that there are sufficient staff on site to administer first aid as and when needed.

• Ensure that fire and Health and Safety regulations are adhered to in the building by inspecting, checking the signs, advising on defects, improvements required, etc.

• Monitor and maintain Health and Safety Records in accordance with the frequency required by the site Health and Safety manual.

• Ensure compliance with all statutory requirements and codes of practice, Health and Safety requirements.

• Maintain overall control of the security operations, paying particular regards to incident response and customer care.

• Liaise with tenants/Client and the Police in any reported incidents on site.

• Ensure that all insurance risk control requirements and, where appropriate, recommendations, are undertaken.

• Ensure that daily checks are undertaken of the common areas of the building and its external areas, and that all necessary remedial works are undertaken within a reasonable time period. Where remedial works are required immediately, the area in question must be cordoned off and made safe for all visitors, tenants, etc.

• Ensure that all Health and Safety and insurance details are updated and kept on site in respect of the retained contractors.

• Control and monitor the keys for all common areas in the building and its external areas.

Any other reasonable duties commensurate with the role.

Enquiries

• Deal with enquiries, personal visits from tenants, contractors, the public, or whoever may have reason to make contact.

• To respond to and manage enquiries and complaints with all stakeholders in mind, ensuring they are resolved or escalated to management, as appropriate.

Promotions/Events

• Ensure that any promotional activities and events on site are carried out with due care and attention to the health, safety, and welfare of staff, customers, and occupiers.

• Oversee health and safety governance for events in the Urban Village Hall and amenity spaces, including risk assessments and approvals, working with the Community and Partnerships lead.

Public Relations

Establishing and developing good relations and partnerships with various authorities and local agencies, notably:

• Local authority (Southwark Council)

• Police

• Fire brigade

• Public transport providers

• Port of London Authority

• Team London Bridge

• City Bridge Foundation (Tower Bridge)

• STRA -Shad Thames Residents Association

Staff

• Working with site staff and contractors towards achievement of their goals.

• Identifying and implementing training and development programs and pursuing suitable training solutions.

• Ensure that both in-house staff and contractors are smart and well presented at all times.

• To work alongside the Community and Partnerships lead, and wider site contractors, to ensure the smooth running of the building and amenity spaces.

• To cover the role & responsibilities of the Community and Partnerships lead in their absence, if appropriate.

Quality Assurance

• Devising a training program for all on-site staff, where required.

• Adhering to all quality assurance requirements.

Skills, Knowledge & Experience

Essential

• Minimum of 5 years’ relevant property or building management experience, ideally on a multi-let commercial office building.

• Able to work on own initiative and meet tight deadlines.

• Personable and used to dealing with clients.

• Facilities Management experience – knowledge of M&E equipment.

• Experience of operating technology-enabled buildings, including BMS, workplace apps and IoT/indoor air quality monitoring.

• IOSH Managing Safely or an equivalent health and safety qualification.

• Demonstrable experience delivering ESG and net zero objectives in operational buildings, including energy and carbon data management and accreditations such as WELL, NABERS and BREEAM In-Use.

• Experience working to and setting service charge budgets and completing reconciliations.

• Excellent communication skills.

• Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of the client.

• Natural problem solver.

• Experience managing a site team, service partners, and contracts.

• Experience with managing tenant fit out applications.

• Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.

Desirable

• NEBOSH National General Certificate in Occupational Health and Safety.

• RICS or IWFM membership.

• First Aid qualifications.

• Experience liaising with enforcing authorities, including the Police, London Fire Brigade and the local authority.

Working Hours - 08:30-17:00, Monday to Friday, with occasional out-of-hours attendance for events and incident response.

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