Senior Application Support

Key Responsibilities

• Resolve production issues quickly and engage additional resources when needed to restore service.
• Prioritise issues effectively based on business impact and urgency.
• Monitor trading platform components across all asset classes and contribute to improving the efficiency of monitoring tools.
• Support and maintain both Production and UAT environments.
• Communicate clearly and professionally with users onsite and remotely.
• Document system components, processes, and future enhancements.
• Work closely with Development teams to ensure smooth handover of new systems and releases to Support.
• Provide clear updates on outages and incidents to the business.
• Support regulatory and reporting requirements.
• Identify operational risks and help close any gaps.

Ensure team members receive required training.