Senior Account Manager - VCCP Roar

VCCP Roar is a fully integrated PR and marketing agency, with deep specialisms in consumer, technology, corporate reputation and financial services. The agency brought together three specialist agencies with long heritage in their specialisms: Good Relations (consumer), Harvard (tech) and Teamspirit (financial services) into one fully integrated cross-sector business.

We are disruptors of influence, on a relentless mission to challenge the norm to stay ahead of how influence is earned - and created. We're a 150-person powerhouse and from synthetic audience tools and proprietary AI technology, to thumb-stopping creativity, we are obsessed with being at the forefront of what's next.

The Role

We are looking for a Senior Account Manager to join our Financial Services team in Roar. Reporting to the Account Director, you would be responsible for managing the day-to-day operation and delivery of a broad range of integrated communications projects on behalf of our clients.

We are looking for an ambitious and highly organised individual who is articulate, curious, proactive and thrives in a fast-paced environment across a range of projects. We're looking for someone who is a natural self-starter, it is also important that you can work as part of a team across a range of disciplines.

This is an opportunity to work with our Financial clients understanding their business and their needs, relishing getting under the skin of their briefs, and you working to the highest standards to deliver for them.

Duties And Responsibilities

The FS part of VCCP Roar is an award-winning specialist, full service agency for financial and professional services. We are passionate about transforming financial services and turn the complex into the compelling to create deeper, more meaningful relationships between brands and their audiences. Our specialists are all focused on one thing and one thing only - creating brilliant and effective communications for clients.

• Social – strong teams, working together
• Curious – questioning and learning
• Open – minds, better ideas and relationships
• Responsible – a force for good
• Entrepreneurial – in everything
• Expert – passionate about being a specialist

Role Specific Skills Required

Our clients would expect you to:

• Have an understanding of their brand, their business and the products that they market
• Build and maintain high standards of executional work to ensure VCCP Roar delivers the best solutions to them and makes a significant contribution to their business
• Pro-actively manage projects efficiently, to agreed budgets and timings
• Have or build a good working rapport with key client contacts and other agencies that the client works with
• Challenge them and push the boundaries with regards to creativity and innovation
• Be positive at all times, and help them to find solutions

Our teams deliver outstanding client service by:

• Ensuring day-to-day communication with all clients in the first instance by phone but backed-up by e-mail. When applicable, attending meetings and producing accurate contact reports within 48 hours.
• Implementation of creative solutions to satisfy the strategic and creative requirements of client briefs including the development of creative briefs.
• Gatekeeping the overall quality of work before presenting to clients and acting as a brand guardian.
• Developing close, long-term client relationships.
• Implementing appropriate planning and control mechanisms - creative briefs, schedules and status reports - to ensure that projects are managed effectively.
• Ensuring efficient production processes are implemented, planning workflow requirements and liaising with VCCP Roar studio and client as appropriate.
• Evaluating creative work with reference to the brief and on its own merits. Must earn the respect of the Creative Department to champion client comments.
• Demonstrating conceptual thinking ability by identifying key issues and developing possible solutions. Come forward with solutions, not problems.
• Ensuring all creative output (concepts, artwork, video and digital) is seen by the Account Director or Group Account Director prior to delivery to client, and that the creative team have shown the work to the Creative Director or Executive Creative Director.
• Ensuring appropriate print and production material is sourced and estimated - ideally at the time concepts are presented to the client.
• Ensuring production of digital and video concepts is accurately cost estimated and realistic timing plans agreed with client.
• Costing projects ensuring efficient and timely purchase process is employed and that monthly projections are updated on a weekly basis for the Directors.
• Liaising with suppliers or internal departments to ensure delivery of requirements from print specifications to quality printed output.
• Working with Account Director/Group Account Director to:
• Presenting work to clients.
• Identifying when appropriate to involve Directors of VCCP Roar in client business.
• Ensuring Directors kept up-to-date with status of client business.
• Assisting Directors in costing of projects ensuring efficient and timely purchase process is employed.
• Producing client case studies to a high standard for use in new business presentations.

As a manager, your responsibilities would include:

• Motivating and managing your Account Executive.
• Identifying their training requirements.
• Ensuring annual and regular quarterly reviews are undertaken.
• Reviewing every six months for PRP purposes.

With regard to new business:

• Provide assistance to the team in development of new business presentations as appropriate to new and existing clients.
• Identify networking opportunities across the Group, with clients and general industry events.
• Identify new business opportunities with new contacts or existing client contacts and involve VCCP Roar Directors as appropriate.

Your role within VCCP Roar:

• Ensure that you keep up-to-date with work undertaken by VCCP Roar.
• Constantly learning about and staying up-to-date with developments in the financial services market.
• Producing weekly profitability reports to ensure each project remains profitable to the agency.
• Ensure that you get involved with projects outside of your day-to-day role.
• Stay up-to-date with latest digital developments including production aspects.
• Identify appropriate entertainment or events for clients.

Your skills/experience:

• Minimum 4 years commercial experience, with at least one year at Account Manager level or 3 years as a Marketing Executive in a Marketing Department of a financial services company on the client side.
• Good understanding of the financial services market, with some relevant experience working with a financial services organisation.
• Good understanding of digital, design, marketing, production techniques and agency systems and procedures.

Your attributes:

• Highly developed interpersonal, teamwork and relationship management skills.
• Effective oral and written communication, presentation, and negotiation skills.
• Ability to make decisions and resolve problems quickly and effectively.
• Strong organisational skills to ensure smooth flow of work through agency.
• Time management and the ability to determine priorities and delegate effectively.
• Ability to motivate colleagues and clients.
• Tact, diplomacy, maturity in relating and interacting with people at all levels.
• Discretion exercised and organisational impact is moderately high.
• Understanding of commercial priorities and competent in negotiating.

Vccp De&I Statement

We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via [email protected].

Criminal Records Information

As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check.