Senior Account Director (Retail Marketing Activation Services), any UK

Join the global leader in responsible marketing activation services

At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation.

We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.

With over 4,000 colleagues across more than 55 countries, you’ll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.

Purpose of the job

Our Senior Account Directors are responsible for the development and nurturing of key HH Global clients - the role is essential in strengthening relationships with the client, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.

Key responsibilities include building strong relationships with regional client stakeholders, leading and delivering high profile projects, and developing solutions that drive ROI. You will be accountable for all project activities, working within a defined framework to achieve both service excellence and financial targets.

We are looking for a hands-on, forward-thinking, energetic leader who puts clients first, is passionate about retail innovation, is eager to drive progress and make a meaningful impact. You would be responsible for a number of mid-market and tail spend accounts and have 3 primary objectives:

• To drive growth with f2f engagement with clients - empowerment and decision making leadership that will see growth across the client group
• Develop talent in this team, connect our evolving proposition with clients who want to understand how we can address many problems statements
• Own the solution design and execution of a move to a centralized operation excellence model, leading growth and talented team members to drive growth outcomes whilst creating a scale buying operation (standardize, rate cards, AI, multi systems, streamlined ways of working), reduce administration and lead a truly effective delivery model

There is a UK based team of c10 for you to lead. The role operates on a blended basis from any of our UK offices and will require a good deal of travel to meet and influence clients.

The solutions we deliver for these clients are variable and dynamic, but include Retail Print and Point of Sale Materials, Branded Merchandise, Gifting, Brand Refresh tools and wider Marketing Activation assets - experience in this world would be warmly received.

Key responsibilities

• Client centric approach, great at building and retaining strong client relationships at all levels across a global organization
• Build a network / community across all markets to ensure we are seen as the go-to for all project-based activities
• Team management to ensure successful client engagement
• Work with marketing to ensure projects are built to drive awareness, celebrate success and showcase what good looks
• Ability to proactively identify new business opportunities, gain stakeholder buy-in and bring ideas to life using the team around you
• Present at director / board level to internal and external stakeholders
• Responsibility for the financial performance of projects
• Adherence to reporting and operational requirements of the business and client
• Identify risks to the account and put in place strategies to manage them
• Identify areas of resource risk and develop team structures to ensure balance and delivery
• Drive and challenge the team, engaging the business SMEs, to deliver shared strategies that provide value
• Ensure that activities comply with the Company’s policies and procedures

Knowledge, skills + experience

• Cross market project delivery and sourcing experience
• Strong project management skills; able to manage multiple projects simultaneously at pace
• Proven track record and experience in a strategic account management role
• Proficient in financial management of projects
• Experience in leading direct and indirect reports
• Previous experience managing complex strategic clients through change
• Highly skilled in presenting and negotiating with senior stakeholders
• Strong operational background
• Can anticipate internal and / or external issues which will impact own business units and teams and able to develop contingency plans to manage such issues

Essential criteria

• Experience owning solution design and execution - moving towards a more centralized operational excellence model with reduced administration and increased effectiveness
• Proven experience of strategic and operational account management across multiple jurisdictions
• Evidence of setting and driving the strategic vision and direction of an account, balance daily support needs with long-term strategies and successfully combine vision and reality into effective operational plans
• Seeking challenge, not routine
• Presenting as a hands-on, forward-thinking, energetic leader who puts clients first, is passionate about retail innovation, is eager to drive progress and make a meaningful impact
• Demonstrable ability to proactively identify new business opportunities within accounts, gain stakeholder buy-in and bring ideas to life using the team around you

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You belong in our global community

Belonging is at the heart of HH Global. We don’t just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.

We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you. If you require this job advertisement in an alternative format, please reach out to [email protected]