Seasonal Retail Operations Assistant

Job Title: Seasonal Retail Operations Assistant

Location: Duke of York/Covent Garden

Hours: Full time

Reporting To: Boutique Manager

Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House
• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Seasonal Retail Operations Assistant role is an exciting opportunity to help keep our boutique running seamlessly through our busiest trading periods — processing deliveries and transfers, supporting repairs and engravings, and maintaining impeccable back-of-house and visual merchandising standards so the team can focus on our clients.

What you’ll do

As a Seasonal Retail Operations Assistant, you are the engine room of the boutique during our busiest times of year. This is a behind-the-scenes, operations-focused role. Your day is all about precision, pace and pride in the details: you'll process incoming deliveries and stock transfers, support the smooth running of repairs and engravings, and keep back-of-house and the shop floor immaculate and on-brand. By keeping everything organised, accurate and to standard, you free the boutique team to deliver an exceptional client experience.

Deliveries, Transfers & Stock

• Receive, check and process incoming deliveries accurately and promptly, ensuring quantities and paperwork match
• Prepare, pack and dispatch inter-boutique stock transfers securely and on time, keeping accurate records throughout
• Support stock takes, cycle counts and stock management, helping maintain inventory accuracy across the boutique
• Ensure all product is handled with care, correctly labelled and stored to protect its quality and value

Repairs & Engravings

• Log, track and process client repairs, keeping clear records and ensuring items move through the workflow on time
• Prepare and support the delivery of engravings and personalisation services to MV quality standards
• Keep repair and engraving documentation accurate and up to date, flagging any delays or issues to the management team

Back-of-House & Visual Merchandising

• Keep back-of-house tidy, organised and running efficiently, with stock, online orders and supplies easy to locate
• Maintain visual merchandising to MV guidelines, replenishing product and ensuring displays are full, clean and on-brand
• Support boutique readiness for opening and close, and help maintain high standards of store maintenance and presentation
• Ensure the boutique environment reflects MV luxury standards at all times

Standards, Compliance & Teamwork

• Follow all MV procedures and policies, bringing strong attention to detail and accuracy to everything you do
• Be a positive, collaborative presence, supporting the wider team wherever needed during peak trade
• Communicate clearly and positively with colleagues and management, and welcome feedback as a way to keep improving
• Stay calm, resilient and action-oriented in busy moments, managing your time and priorities with professionalism

What you’ll bring

• Operational Excellence: You will keep the boutique running seamlessly through deliveries, transfers, repairs, engravings, back-of-house and visual merchandising, upholding MV luxury standards through precise, accurate execution and attention to detail.
• High Performance Team: You will be a positive, collaborative team member, supporting the wider team through busy trading periods, communicating openly and embracing feedback and change with a can-do attitude.

To be successful at Monica Vinader, it helps if you...

• Are hands-on, solutions-focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self-motivated in a creative environment
• Speak up when you don’t know - and act fast to figure it out

Additional Requirements

• Ability to document your authorisation to work in the United Kingdom
• Fully flexible to work Monday-Sunday and when required

Travel Requirements

Primary placement will be at our Duke of York and Covent Garden Boutiques, with flexibility to assist at additional London boutiques as needed.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.