Scrum Master

We are seeking an experienced and highly motivated Scrum Master with 8-10 years of overall IT experience and substantial expertise in leading Agile delivery teams. The ideal candidate will be responsible for facilitating Agile practices, driving continuous improvement, removing delivery impediments, and ensuring successful delivery of business and technology initiatives.

The Scrum Master will work closely with Product Owners, Delivery Managers, Architects, Development Teams, and Business Stakeholders to promote Agile principles, improve team effectiveness, and ensure alignment with organizational goals. The candidate should have hands-on experience in Scrum, SAFe, and Kanban frameworks, along with proven success in Agile transformation initiatives within complex enterprise environments.

Responsibilities

Key Responsibilities

Agile Leadership & Delivery Management

• Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinements.
• Drive Agile best practices across teams and ensure adherence to Scrum and SAFe principles.
• Lead Agile transformation initiatives and support the adoption of Agile practices across programs and portfolios.
• Guide teams in delivering high-quality products through iterative and incremental development approaches.
• Promote a culture of collaboration, transparency, accountability, and continuous improvement.

Team Coaching & Mentoring

• Coach development teams, Product Owners, and stakeholders on Agile principles and practices.
• Act as a servant leader by fostering self-organizing and high-performing teams.
• Identify team challenges and provide guidance to improve productivity and delivery effectiveness.
• Support conflict resolution and facilitate constructive discussions among team members.

Planning & Governance

• Manage sprint planning, release planning, backlog prioritization, and capacity planning activities.
• Track Agile delivery metrics and provide insights for continuous improvement.
• Maintain and monitor RAID logs (Risks, Assumptions, Issues, and Dependencies).
• Ensure effective dependency management across multiple teams and workstreams.
• Support delivery governance and project reporting activities.

Stakeholder Management

• Collaborate with business stakeholders, Product Owners, and senior leadership to align delivery objectives with business priorities.
• Provide regular delivery status updates and proactive communication of risks and issues.
• Facilitate decision-making by providing data-driven insights and recommendations.
• Manage expectations and ensure stakeholder engagement throughout the delivery lifecycle.

Continuous Improvement

• Identify and remove delivery impediments affecting team performance.
• Facilitate root cause analysis and implement corrective actions.
• Drive continuous improvement initiatives using Agile metrics and team feedback.
• Encourage innovation and process optimization across teams.

Qualifications

Required Skills & Experience

Mandatory Skills

• 8+ years of overall IT experience with significant experience as a Scrum Master leading Agile delivery teams.
• Strong hands-on experience with Scrum, SAFe, and Kanban methodologies.
• Proven experience leading Agile transformation and scaling Agile practices across multiple teams and programs.
• Strong understanding of Agile Software Development Lifecycle (SDLC) and Product Delivery frameworks.
• Experience facilitating Agile ceremonies and managing cross-functional distributed teams.
• Excellent stakeholder management and communication skills, including interaction with senior leadership.
• Strong coaching, mentoring, facilitation, and servant leadership capabilities.
• Expertise in backlog management, sprint planning, release planning, and Agile performance metrics.
• Strong risk, issue, dependency, and governance management experience.
• Proven ability to manage dependencies across multiple teams and delivery streams.
• Experience identifying and removing delivery impediments to improve team performance.
• Strong analytical, problem-solving, and decision-making abilities.
• Experience with Agile tools such as JIRA, Azure DevOps, and Confluence.
• Strong commercial awareness with the ability to balance business priorities and delivery objectives.
• Ability to work effectively in dynamic and fast-paced environments.

Preferred Skills

• Experience in large-scale enterprise Agile delivery programs.
• Exposure to Digital Transformation initiatives.
• Knowledge of Cloud, Data, Analytics, and Enterprise Technology platforms.
• Experience working with third-party vendors, partners, and managed service providers.
• Exposure to Utilities, Energy, or Infrastructure industry projects.
• Understanding of Enterprise Architecture, Solution Design, and Technology Governance frameworks.

Certifications (Mandatory)

• Certified Scrum Master (CSM) or Professional Scrum Master (PSM)
• SAFe Scrum Master (SSM) or SAFe Agilist Certification

Key Competencies

• Agile Leadership
• Servant Leadership
• Strategic Thinking
• Stakeholder Management
• Team Building & Coaching
• Conflict Resolution
• Change Management
• Communication & Influencing Skills
• Continuous Improvement Mindset
• Delivery & Execution Excellence
• Problem Solving & Decision Making

Educational Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• Master's degree (MBA/PGDM) is preferred.
• Relevant Agile and Project Management certifications will be an added advantage.

Nice to Have

• Experience working in Utilities, Energy, or Infrastructure organizations such as Transmission & Distribution, Smart Metering, Asset Management, or Digital Grid Transformation programs.
• Exposure to enterprise-scale Agile implementations in regulated industries.
• Experience supporting global delivery teams across multiple geographies.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.