Sales Operations Manager

The Role (The "Moneyball" Mandate)

• Proactive Performance Hawk & Senior Leadership Advisor: Serve as the analytical right-hand to the GM & SVP, EMEA, identifying non-obvious patterns in data, challenging the status quo, and delivering clear, actionable C-level briefings.
• Systems & Frameworks Architect: Design robust sales operating systems, structured decision frameworks, and quantitative capacity models that bring clarity and scale to operational planning.
• Data-Backed Risk-Taking & AI Innovation: Leverage deep analytics to take calculated risks and deploy AI automation tools that remove seller friction to keep reps focused on high-value selling.

What You’ll Be Doing

• Data Mining & Strategic Briefings: Proactively mine GTM data (Gong, Salesforce, Tableau, Clay, Cognism) to uncover hidden patterns, evaluate deal risks, and brief C-level leadership on strategic adjustments.
• Operating Cadence & Forecasting: Establish scalable operating cadences, forecasting structures (within ±10% accuracy in H1, ±5% in H2), and pipeline coverage standards.
• Quantitative Modelling & Capacity Planning: Build quantitative quota, capacity, and territory models to support data-backed decision-making and calculated expansion risks.
• AI & CRM Architecture: Deploy live AI automations and manage CRM hygiene (ensuring ≥95% MEDDICC field completion) to streamline administrative workflows.
• Cross-Functional Alignment: Partner with executive stakeholders across Finance, Marketing, RevOps, and Enablement to align operational strategies with commercial goals.

What We’re Looking For

• Proactive Performance Mindset: Strong instinct for identifying pattern-level data signals that directly improve commercial performance and operational efficiency.
• Architect of Frameworks & Systems: Proven track record of building structured operating systems, decision frameworks, and quantitative models from the ground up.
• Deeply Analytical & Bold: Rigorous analytical foundation paired with a willingness to challenge the status quo and take data-backed calculated risks.
• Exceptional C-Level Communication: Outstanding stakeholder management skills with the ability to present complex analytical insights clearly and persuasively at the executive level.

Why Birdeye?

• Join a global, high-growth SaaS business shaping the future of agentic marketing.
• Work with an innovative platform trusted by leading multi-location brands and backed by experienced investors.
• Make a visible impact as we scale our enterprise business and expand across the UK and EMEA.
• Learn from talented, ambitious colleagues who value ownership, pace and measurable outcomes.
• Be part of a bold, customer-obsessed culture where people collaborate, challenge ideas and celebrate success together.