RWLGS - Waiter - Serra

Job Description

Our Purpose And Culture

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

The Team

You will join the Food and Beverage team at The Chancery Rosewood, working across our restaurant outlets, In-Room Dining and event operations. Reporting to the Floor Manager, you will collaborate closely with kitchen, bar and front-of-house colleagues to provide a seamless and unified service experience.

Your Role

As a Waiter, you will be central to the food and beverage experience at The Chancery Rosewood. You will bring Rosewood’s A Sense of Place philosophy and Relationship Hospitality to life through personalised, intuitive service and genuine human connection.

With the flexibility to support different outlets as business needs evolve, you will create memorable dining experiences by anticipating guests’ needs, sharing your menu knowledge and delivering attentive service to five-star standards.

How You’ll Make The Place

• Build warm, authentic relationships with guests, showing genuine care and attentiveness at every touchpoint.
• Anticipate individual needs and provide thoughtful menu guidance, personalised recommendations and wine pairings.
• Take accurate food and beverage orders, carefully recording dietary requirements, allergies and special requests.
• Maintain impeccable table presentation, service flow and timely clearance in line with five-star standards.
• Explain menu offerings, ingredients, preparation methods, dishes and beverages with confidence and enthusiasm.
• Take ownership of side duties, mise en place and daily service preparation, ensuring all areas are immaculate and guest-ready.

Could This Be You?

• You engage with guests warmly and naturally, creating meaningful and lasting impressions.
• You can communicate menu information clearly and adapt your style to different guests and situations.
• You work collaboratively with kitchen, bar and front-of-house colleagues to deliver a consistent experience.
• You handle guest feedback discreetly and professionally, escalating concerns when appropriate.
• You are flexible and comfortable supporting different outlets, service environments and changing priorities.
• You take responsibility for maintaining your menu, ingredient, allergen and preparation knowledge.

Our Benefits

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Our Commitment To You

At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

About Us

Rosewood Hotels & Resorts®, in partnership with renowned real estate developer Qatari Diar, is pleased to announce the opening of the brand’s second London property. Officially named The Chancery Rosewood, and situated in the city's distinguished Mayfair district, the new hotel brings Rosewood Hotels & Resorts’ signature A Sense of Place® philosophy to life, drawing on the local sensibilities of the destination to shape the guest experience in myriad ways, including expert-led design and décor. Balancing the rich history of the iconic building with the contemporary comforts prioritised by today’s luxury traveller, the hotel showcases architecture restoration by British architect Sir David Chipperfield of David Chipperfield Architects and interiors by French architect Joseph Dirand.

General Information

Country/Region

United Kingdom

Province/City

London

Hiring Entity

The Chancery Rosewood

Department

Food & Beverage - Services

Job Type

Full-time Permanent