Retail Operations Executive, MAC,Bobbi Brown & Too Faced

Position Summary:

The Retail Operations Executive is responsible for supporting the efficient operation of the retail business across the Make-up Cluster brands, ensuring stores are equipped with the tools, information, systems, and operational guidance needed to deliver exceptional customer experiences and achieve commercial objectives. The role acts as a key liaison between Head Office and stores, driving communication, operational consistency, technology implementation, reporting, and field support.

Role Responsibilities:

Communications & Retail Engagement

• Manage and distribute brand-specific communications to retail teams.
• Coordinate marketing campaigns, promotions, events, and operational updates.
• Act as a key contact for store enquiries, ensuring timely resolution or escalation.
• Support the communication and execution of retail events and activations.

Retail Operations

• Coordinate promotional setup and execution across Makeup Cluster stores.
• Manage store maintenance requests, approvals, and follow-up across all brands.
• Support visual merchandising maintenance and launch implementation.
• Coordinate new store and counter openings, ensuring operational readiness.
• Oversee stock management, inventory controls, and operational compliance.
• Support retail audits, health & safety, and operational standards.

Technology & Systems

• Act as the retail technology subject matter expert across all brands.
• Support the rollout and implementation of new technology platforms, including Shopify.
• Coordinate system updates, event button setup, SMS communications, and operational changes for M·A·C, Bobbi Brown, and Too Faced.
• Manage in-store equipment requirements, maintenance, and troubleshooting.
• Support technology readiness for new openings and refurbishments.

Reporting & Performance Management

• Track and maintain retail incentive programmes across all brands.
• Manage annual store reporting setup and maintenance.
• Provide KPI reporting and maintain performance tracking documentation.
• Produce and analyse reports covering footfall, conversion, and productivity.
• Support target setting and approval processes.
• Coordinate incentive and commission calculations, validation, and sign-off.

Store & Field Support

• Provide operational guidance for retail events, activations, and promotional activity.
• Coordinate annual fiscal year setup communications, feedback, and implementation.
• Gather and communicate store feedback on stock, visual merchandising, and operational challenges.
• Conduct regular store visits to assess standards, identify opportunities, and provide coaching.
• Build strong relationships with store teams to drive operational consistency and best-practice sharing.

What you need to be successful in this role:

• Previous experience within retail operations, retail administration, field support, or store management.
• Strong organisational skills with the ability to manage multiple projects and deadlines.
• Excellent communication and stakeholder management skills.
• Strong analytical skills with experience producing and interpreting retail performance reports.
• Experience with retail systems, POS platforms, Shopify, or related retail technology solutions.
• Proficient in Microsoft Excel, PowerPoint, and reporting tools.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work cross-functionally and support multiple brands within a fast-paced retail environment.

Key Competencies

• Operational Excellence
• Communication & Influence
• Planning & Organisation
• Commercial Awareness
• Problem Solving
• Stakeholder Management
• Attention to Detail
• Adaptability & Agility
• Continuous Improvement Mindset