Retail Host (Christmas Seasonal)

What you'll bring to the team

Retail Host (Christmas Seasonal)

Location: Shrek's Adventure! London and The London Dungeons.

Hours: Flexible availability is required, including weekends, bank holidays, and the Christmas period. We welcome applications from candidates with Part-time or Full-time availability.

The London Dungeon and Shrek’s Adventure! London are currently recruiting for Retail Hosts to join our team. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different ‘ey!).

What you will be doing

As a Retail Host, you will be right at the heart of the guest journey. Your role will include:

• Delivering world class customer service to every guest you interact with, whether they are buying a £2 pencil or an £80 Giant Kung Fu Panda plush
• Creating memorable moments through friendly, confident and engaging service
• Actively upselling products and promoting in-store offers using strong product knowledge
• Maintaining excellent visual merchandising standards across all retail areas, following guidelines and planograms
• Following opening and closing procedures in line with the department operation plan
• Ensuring health and safety standards are always a top priority
• Working collaboratively as part of a supportive and positive team

And most importantly, having FUN while you do it.

Qualifications & Experience

• Flexibility is key as you’ll be part of a roster that includes weekdays, weekends and bank holidays (Including Christmas).
• Strong customer focus and the ability to work well as part of a team.
• Confidence in approaching and interacting with a high volume of guests every day.
• Experience in upselling and achieving sales targets.
• Previous experience in retail, hospitality or entertainment, with the ability to work under pressure to high standards.
• A proactive approach, always ready to support colleagues and ensure Health & Safety standards are met.
• Pride in delivering memorable experiences that go above and beyond guest expectations.

Benefits

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.84/Hr.