Restaurant Coordinator - Holborn Dining Room

Job Description

Our Purpose And Culture

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

The Team

Join the award-winning Holborn Dining Room, one of London’s most celebrated dining destinations. Reporting to the Restaurant General Manager and working closely with the Assistant General Manager, you will be part of a passionate leadership team committed to delivering exceptional hospitality, developing talent, and creating memorable guest experiences.

Your Role

As a Restaurant Coordinator, you will play an important role in supporting the smooth operation of the restaurant through effective administration and communication across multiple teams.

How You’ll Make The Place

• Maintaining a thorough understanding of all areas of the restaurant operation, including Food Runners, Waiters, Head Waiters, Bar, Barista and Reception teams.
• Supporting the restaurant reservation process and assisting with overflow calls from Reservations when required.
• Maintaining knowledge of systems used for Time & Attendance, materials control and recruitment administration.
• Responding to guest reviews and comments in an engaging and professional manner, in line with Rosewood standards.
• Building strong working relationships and communicating closely with the F&B Reservations, Floor Management and Kitchen teams.

Could This Be You?

• You are passionate about hospitality and thrive in a fast-paced restaurant environment where attention to detail and exceptional service are paramount.
• You have a strong understanding of restaurant operations and enjoy supporting teams behind the scenes to ensure a seamless guest experience.
• You are highly organised, proactive, and able to manage multiple priorities while maintaining accuracy and consistency in your work.
• You communicate confidently and build effective working relationships with colleagues across the restaurant, kitchen, and reservations teams.
• You take pride in delivering excellent service and are comfortable responding to guest feedback in a professional and engaging manner.
• You enjoy working collaboratively, support those around you, and contribute positively to a team culture focused on excellence and hospitality.

Our Benefits

• 28 days paid holidays per annum including Bank Holidays
• Discounts on Food & Beverage
• Company pension scheme and life assurance
• Enhanced sick pay policy
• 12 complimentary room nights per year and F&B discount worldwide
• Up to 16 weeks paid parental leave
• Talent development opportunities
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

Our Commitment To You

At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

About Us

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

General Information

Country/Region

United Kingdom

Province/City

London

Hiring Entity

Rosewood London

Department

Food & Beverage - Services

Job Type

Full-time Permanent