Reservations Agent

Reservations Agent

The Bailey's Hotel London is looking for a Reservations Agent to handle all room reservation enquiries to the required standards, maintain accurate and complete records of all reservations, and to take every opportunity to maximize revenue potential for the hotel.

Key Information

• Salary: Competitive
• Working hours: 40 hrs weekly
• Address: The Baileys Hotel London, SW7 4QH

Key responsibility:

• To answer all incoming Reservation enquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings
• To be fully knowledgeable in the operation, functionality and standards required in using the OPERA cloud reservations system.
• To adhere to the Minimum Rate/Minimum Stay Selling strategies, whilst always attempting to gain the highest possible revenue advantage for the hotel.
• To input Reservations into the OPERA reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard.
• Ensure a complete and up-to-date knowledge of hotel products and services is maintained
• To give a polite and friendly response to all incoming telephone inquiries.
• To process all fax/letter inquiries and reservation confirmations on the same day as receipt.
• To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
• To perform general office duties such as photocopying, faxing and filing.
• To be fully aware of and adhere to the Hotel’s credit policy and procedures.
• To be fully aware of the Hotel’s facilities and to pass this information on to customers whenever possible.
• To maximise hotel revenue by taking every opportunity to up-sell and cross-sell products and hotel services whenever possible.
• Conduct and complete the daily tasks (Traces and No-show, Arrival Check, Reservations made yesterday, e-mails. Etc.)
• To build up a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
• To answer all incoming Reservation enquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings
• To be fully knowledgeable in the operation, functionality and standards required in using the OPERA cloud reservations system.
• To adhere to the Minimum Rate/Minimum Stay Selling strategies, whilst always attempting to gain the highest possible revenue advantage for the hotel.
• To input Reservations into the OPERA reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard.
• Ensure a complete and up-to-date knowledge of hotel products and services is maintained
• To give a polite and friendly response to all incoming telephone inquiries.
• To process all fax/letter inquiries and reservation confirmations on the same day as receipt.
• To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
• To perform general office duties such as photocopying, faxing and filing.
• To be fully aware of and adhere to the Hotel’s credit policy and procedures.
• To be fully aware of the Hotel’s facilities and to pass this information on to customers whenever possible.
• To maximise hotel revenue by taking every opportunity to up-sell and cross-sell products and hotel services whenever possible.
• Conduct and complete the daily tasks (Traces and No-show, Arrival Check, Reservations made yesterday, e-mails. Etc.)
• To build up a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

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