Remote Appointment Setter

Tax Debt LTD provides support and consultation services for individuals and businesses seeking assistance with tax-related matters. We aim to help prospective clients understand the support available to them and connect them with the appropriate consultation services.

We are looking for a confident, organised, and customer-focused Remote Appointment Setter to join our team. The successful candidate will contact prospective clients, identify their initial needs, and schedule consultations with our team.

Key Responsibilities

• Contact prospective clients by telephone, email, and other approved communication channels.
• Introduce Tax Debt LTD's services clearly and professionally.
• Identify potential clients who may benefit from a consultation.
• Schedule appointments for the consultation team and confirm booking details.
• Follow up with prospective clients regarding scheduled appointments.
• Maintain accurate records of calls, client interactions, and appointments in the CRM system.
• Respond to basic enquiries using approved company information and scripts.
• Coordinate with the sales and customer support teams to ensure a smooth client experience.
• Meet agreed performance targets for calls, follow-ups, and appointments.
• Handle confidential client information responsibly and follow company data protection procedures.

Requirements

• Excellent verbal and written communication skills.
• A professional and friendly telephone manner.
• Good organisational skills and attention to detail.
• Ability to work independently in a remote environment.
• Basic computer skills and familiarity with email, spreadsheets, and CRM systems.
• Reliable internet connection and a suitable workspace.
• Good time management and the ability to follow a structured schedule.
• Previous experience in appointment setting, telesales, customer service, or lead generation is desirable but not essential.
• Willingness to learn company procedures and follow approved communication guidelines.

Benefits

Benefits & Perks

• Flexible Working Hours: Flexible scheduling options to support work-life balance, subject to business requirements.
• Performance Bonus: Earn additional bonuses based on individual performance and achievement of agreed targets.
• Company Pension: Access to a workplace pension scheme, subject to applicable eligibility requirements.
• Fully Remote Working: Work from home without the need to commute to an office.
• Training & Development: Receive training and guidance to develop your communication, customer service, and appointment-setting skills.
• Career Progression: Opportunities to develop professionally and take on additional responsibilities as the company grows.
• Supportive Work Environment: Work with a team focused on professionalism, collaboration, and client satisfaction.