Rehabilitation Case Coordinator

Job title: Rehabilitation Case Coordinator

Location: Croydon (Hybrid working available)

Salary: £25,000-£28,000

Status: Full-time, permanent

Working Hours: Monday to Friday, 9:00am to 17:30pm

HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.

Purpose of Role:

We are hiring proactive and diligent administrators to assist with the delivery of non-clinical services to agreed standards for our customers and clients. The role will support Case Managers in the Personal Injury department by providing administrative support for rehabilitation services. Responsible for customer satisfaction and meeting quality and utilisation standards in line with contractual customer agreements and personal Key Performance Indicators (KPI).

Key Responsibilities:

· Build meaningful and professional relationships with clients, families, customers, and stakeholders to facilitate timely and effective rehabilitation goals.

· Provide administrative support to Case Managers, including travel arrangements, diary management, and booking of services

· Maintain high standards of written and verbal communication, including managing challenging situations and keeping accurate case management notes.

· Support the production and distribution of professional reports, referral letters, and general correspondence for effective client rehabilitation management

· Deliver chargeable work to meet personal and team utilization targets, ensuring files are charged and invoiced appropriately.

· Work in line with agreed service standards, KPIs, and timescales, handling administrative tasks such as calls, printing, scanning, data input, and document editing.

· Locate and evaluate service or treatment providers, monitor their appropriateness, and escalate matters as needed to maintain high standards of service provision

· Adhere to company policies and procedures regarding Health & Safety, Equal Opportunity & Diversity, and other relevant corporate responsibilities.

Person Specification:

Experience

· Proficient in Microsoft Office

· At least 1 year of administrative/clerical/clinical support/care and/or rehabilitation case management-related experience.

Skills & Knowledge

· Ability to work calmly and accurately under pressure, setting appropriate priorities and meeting deadlines.

· Willingness to learn, adapt, and go above and beyond to deliver excellent customer and client service.

· Proficient keyboard and computer skills to navigate and use HCML’s service delivery and support software programs.

Attributes

· Ability to work autonomously as well as collaboratively within a team.

· Calm, efficient, and professional approach to work and client interactions.

· Strong sense of responsibility and commitment to maintaining high standards.

Qualifications and Training

· Minimum 5 GCSEs including Math and Eng

Company Benefits:

• Medicash Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! + 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) + Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions
• Pension Scheme & Pension Salary Sacrifice
• Peace of Mind: Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary
• Payroll Giving: Support the causes you love directly from your gross pay
• Annual Leave: 25 days + BH, plus Birthday Leave to celebrate your special day
• Flexibility: Option to buy or sell up to 3 days of holiday each year
• Giving Back: Up to 2 fully paid Volunteering/Community days per year
• Family First: Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay
• Professional Development: We fund professional subscriptions and registrations post-probation, alongside internal promotion and secondment opportunities
• Rewarding Excellence: Annual pay reviews, discretionary bonus schemes, and regular staff awards to celebrate your hard work plus a regular events and activities throughout the year

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.