Receptionist

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico have an outstanding opportunity available for a Receptionist to join our team based at the City offices of a global consultancy firm.

As the first point of contact for visitors and employees, you will deliver an exceptional front-of-house experience, ensuring every interaction is welcoming, professional, and memorable. Working within a high-performing team, you will manage guest arrivals, meeting room coordination, client enquiries, and provide seamless support across reception and facilities services.

Key Responsibilities

• Greet and welcome clients and visitors with warmth and professionalism.
• Manage meeting room bookings and ensure rooms are prepared to a high standard.
• Escort guests throughout the building and provide personalised service, including refreshments.
• Handle telephone calls, emails, and enquiries efficiently and professionally.
• Gather client feedback and support continuous service improvement.
• Support facilities functions, including scanning, archiving, desk audits, and contractor management.
• Assist with projects, digitalisation initiatives, and lobby hosting duties.
• Build strong relationships with clients and colleagues, taking ownership of requests through to resolution.
• Identify opportunities to enhance the client experience and add value to the service.

Hours: 40 hours per week, with rotating shifts between 7am-7pm, from Monday to Friday

Salary: £34,352 per annum

Qualifications

• Previous experience in a corporate reception, hospitality, or premium customer service environment. Excellent communication and interpersonal skills.
• Immaculate personal presentation.
• Proactive, adaptable, and solutions-focused approach.
• Strong organisational and multitasking abilities.
• Confident working in a fast-paced environment with high service expectations.
• Strong negotiation skills and the ability to think creatively to solve problems.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

• Employment Type: Permanent
• Hours Per Week: 40
• Salary: Up to £34,300
• Compensation: up to GBP 34352 - yearly