Real Estate Claims Account Handler

Reporting into the UK Head of Property Claims, the role will be a key member of the Property claims team responsible for Real Estate.

About the role

We are looking for a dynamic person, with an analytical mindset who will be comfortable in managing many different priorities as the person responsible within the Property claims team for the management and oversight of all Real Estate accounts, working with key stakeholders to support the growth of the Real Estate book of business.

Technical skills and knowledge of the market will be key to meeting the demanding service levels required for handling claims in the Real Estate sector. In addition, oversight and management of multiple TPAs handling Real Estate claims (including monitoring of their contractual adherence, performance, claims outcomes and claims MI) will be a significant part of the role.

As importantly, a crucial part of this role will be to act as the key Claims contact for the Real Estate book, working closely with underwriters on new business opportunities and account retention, building and maintaining relationships with both new and existing Real Estate clients and brokers

The role will require excellent IT skills including knowledge of Microsoft Excel and Power BI to develop solutions to support in the analytics of large and numerous data sources. The successful candidate will be responsible for providing key data metrics for Underwriters over multiple sectors of the Real Estate book of business.

How you will create an impact

• Act as the key contact and focal point for Real Estate claims including supporting growth in the book of business both in terms of new business and retention.
• Build and maintain excellent working relationships with internal and external stakeholders, including underwriters, clients, brokers and TPAs.
• Management of the Real Estate claims including taking the lead on technical claims handling.
• Day to day oversight of TPA relationships, performance, MI, claims outcomes and adherence to contractual requirements.
• Responsible for the claims bordereau processing activity.
• Including oversight of the BDX and financial reconciliation process to ensure there remains alignment between the TPA claims MI, any applicable loss fund including payments made and outstanding reserves held in the AIG claims system.
• Analytically focused and detail orientated, perform regular analysis of and report on Real Estate claims data, metrics, outcomes and trends.
• Ensure adherence to regulatory requirements including, but not limited to, Consumer Duty, Operational Resilience and Business Continuity and working closely with key stakeholders

What you’ll need to succeed

• Strong technical and operational skills gained in an insurer, broker and/or legal organisation
• A technical expert in the Real Estate sector
• Working knowledge of all main brokers and TPAs in the Real Estate sector
• Excellent communication skills with the ability to appraise stakeholders across all levels including senior management
• The ability to develop IT solutions primarily utilising excel and power BI is essential.
• Strong financial acumen and intuition with the ability to handle large and complex issues / data

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd