Quality Manager

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.

You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.

Roasting hundreds of tonnes of coffee each year, the roastery is the heart of our coffee operation. Our talented team sources coffee ethically, from sustainable farms around the world, and then roasts it every day in Bermondsey, south London. From there, it's packed and sent to our cafés, supermarkets or to our customers directly.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

We’re looking for a Quality Manager to take ownership of quality across production at our Roastery in South Bermondsey. Reporting into our Head of Operations and partnering closely with our Technical and Production teams; you’ll make sure everything we roast, test and pack meets the standards our customers expect, as well as the requirements of our BRC accreditation.This is a hands-on role for someone who is comfortable spending time on the production floor, identifying issues as they arise and working collaboratively with teams to resolve them.

You’ll own quality control processes and reporting across the production journey, from raw materials and roasting through to final packaging and finished goods.

You’ll also support quality across our co-manufacturing partners, monitor Health & Safety at the Roastery and use quality data to identify trends, recurring issues and opportunities for continuous improvement.

• Own quality control procedures and reporting across the full production process, from roasting through to final packaging
• Complete and oversee checks relating to product weight, coding, seal integrity, sensory quality, labelling and specification compliance.
• Work closely with Production to identify, investigate and resolve quality issues as they arise.
• Monitor product integrity throughout production, ensuring non-conforming raw materials and finished products are identified, segregated, recorded and escalated appropriately.
• Investigate quality incidents, customer complaints, test-result deviations and recurring non-conformances.
• Support root-cause analysis and the implementation of corrective and preventive actions in collaboration with Technical, Production and co-manufacturing partners.
• Coordinate quality control checks for products produced at co-manufacturing sites, including retained sample reviews, organoleptic testing, packaging checks and shelf-life monitoring.
• Prepare regular quality reports and analyse quality data to identify trends, recurring issues and opportunities for improvement.
• Monitor and report on Health & Safety across the Roastery, escalating concerns and supporting appropriate follow-up actions.
• Provide practical support and training to production teams when introducing new procedures, standards and quality control practices.

You’ll have.

• A qualification or equivalent iin Food Science, Food Technology or a related subject.
• Training in HACCP and food safety level 2 is the minimum requirement.
• Proven experience in a quality assurance or quality control role within a food manufacturing environment.
• A hands-on approach and the confidence to work closely with teams on the shop floor.
• The ability to identify, investigate and resolve quality issues in a practical and timely way.
• Strong attention to detail and a methodical approach to checks, documentation and reporting.
• Confidence reviewing data, identifying trends and escalating concerns clearly.
• Strong communication skills and the ability to build effective working relationships across Production, Technical and Operations.
• The ability to manage competing priorities while maintaining consistently high standards.
• A proactive approach to continuous improvement.
• Confidence supporting and training teams on quality procedures and expectations.

Bonus if you have…

• Experience working within a BRC-controlled or accredited environment.
• Knowledge of food safety, HACCP and quality management systems.
• Experience investigating complaints, non-conformances and corrective actions.
• Experience working with co-manufacturers or third-party production partners.
• Health & Safety knowledge or a relevant qualification.
• Experience with sensory or organoleptic testing.
• Experience within coffee, roasting or another high-volume food or drink production environment.
• A genuine interest in coffee and product quality.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• Extra Holiday: Gain an extra day of holiday for each year you spend with us, capped at 3 additional days.
• NEST Pension: We offer a pension scheme to help you plan for your future.
• Financial support: access to interest-free, short-term loans when you need them most
• Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Meals on Duty: Enjoy one staff meal on shift
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.