Project Manager

Job Overview

We're looking for an organized, detail-oriented Project Manager to lead the day-to-day delivery of individual Amplify client implementations, from kickoff through go-live and into post implementation hypercare. You'll own the project plan, RAID log, and change log for your engagements, and will be the connective tissue between the client, the Amplify delivery team, and supporting Amplify functions – making sure scope, timeline, and quality stay aligned to what was promised.

This is a hands-on delivery role: you'll manage two to four client implementations at a time, working closely with Solutions Consultants as well as internal and external delivery teams to keep each project running smoothly through each phase.

Key Responsibilities

• Delivery & Lifecycle – Guide client implementations through the full lifecycle: kickoff, discovery, configuration, data load, dashboards, training, go-live readiness, and hypercare transition.
• Planning & Governance – Translate the signed-off scope into a baselined plan with clear milestones, owners, and dates; track delivery against the project RACI.
• Risk & Change – Maintain the RAID log, action log, and change log; hold the team and client accountable to dates; manage scope through proper change governance.
• Configuration & Dashboards – Coordinate closely with the design lead to ensure scope, timelines, and signoff are well managed, follow the technical details closely enough to catch gaps or risks before they reach the client.
• Client Communication – Attend client meetings and deliver regular status updates, tailoring the message to the audience and flagging issues before they escalate.
• Documentation & Improvement – Maintain standard PM templates and documentation, and feed lessons learned back into Amplify's implementation methodology.

What We're Looking For

• Communication – Excellent written and verbal communication, able to simplify for clients and stay precise with technical teams.
• Organized – Strong attention to detail and documentation discipline, managing multiple deadlines and stakeholders at once.
• Adaptable – Calm under pressure, curious, and quick to turn mistakes into process improvements.
• Technically fluent – Familiarity with SaaS platform configuration, BI/reporting tools (e.g., Power BI), or QA/testing concepts – enough to engage credibly with technical teams, even without direct hands-on ownership.

Qualifications + Experience

• 5+ years in project management, ideally in SaaS, digital transformation, or enterprise software implementations.
• PMP, PRINCE2, or equivalent certification preferred.
• Proven client-facing delivery experience, managing external stakeholders alongside internal teams.
• Comfortable working independently across multiple priorities, tight deadlines, and different time zones (AU/US/UK).
• Based in or around London preferred, for in-region support and close collaboration with the UK team.