Pre-Loved Admin Assistant

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

The role:

Reporting to the Head of Merchandising UK & EU, this role is vital to the day to day running of Pre-Loved, and key to delivering ambitious sales growth. Supporting the Senior Digital Trading Executive, this role will assist on all administrative areas of Pre-Loved from product set up, pricing, stock management, reporting and trading. The ideal candidate will have a strong interest in circular fashion and sustainability and represent The Mulberry Exchange with enthusiasm.

Duties & Responsibilities:

• Set up and maintain the Pre-Loved product catalogue, including static and 360 ecom imagery, in e-commerce platform (Hybris/Shopify) and internal PIM (product information management) system.
• Ownership of all relevant Pre-Loved product reports, utilising Excel, Google Sheets, Prima, BusinessObjects, and more.
• Launch new products on Mulberry.com across 4+ different regions, collaborating cross functionally with other teams (e.g. Buying & Merchandising and Planning), to ensure a timely and successful launch.
• Work with the Senior Digital Trading Executive to set and load RRPs, taking into consideration historic performance and product margin.
• Work with the regional teams to select stock packages tailored to each specific site/store/pop up.
• Build and maintain a strong relationship with the warehouse teams to ensure efficient product flow.
• Visually merchandise product listing pages (PLPs) – managing PLPs sort order whilst balancing commercial and creative priorities, ensuring sort order aligns with channel (e.g. e-mail, homepage) landing points.
• Manage Pre-Loved PLP badging on Mulberry.com across 4+ different regions.
• Highlight stock opportunities based on historic and current performance.
• Ensure requests and queries from the Digital Customer Care team regarding Pre-Loved are addressed in a timely manner.
• Collaborate with several teams (including Buying & Merchandising, Planning, Retail Operations, Logistics, Customer Care, Lifetime Service Centre, Marketing, Image, and more).
• Assess competitor activities and landscape to benchmark Mulberry against peers, ensuring the brand is in-line with or ahead of industry standards and customer expectations. Feedback to Digital team and wider teams with suggested actions to improve Mulberry.com and wider business.

Culture:

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability:

• As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.

Skills & Knowledge:

• Highly motivated and enthusiastic individual with a strong interest in sustainability and circular fashion.
• Strong commercial acumen and analytical mindset, with high level of numeracy.
• An agile and engaged learner, quick to pick up new things and comfortable with learning new processes/systems.
• Incredibly organised and detail oriented, with ability to manage multiple tasks and deadlines, whilst ensuring work is consistently delivered to a high standard.
• Collaborative team player, able to work cross-functionally across internal teams and with remote regional teams.
• Problem solving attitude whilst keeping cool under pressure.
• Excellent communication and literacy skills, both verbal and written.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Not essential but desirable - experience using e-commerce tools (e.g. Shopify, Google Analytics, Content Square)

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].