Operations Director - 3 month FTC

VCCP is the global challenger network for challenger brands. With more than 1,500 people across 13 offices in North America, EMEA and APAC, we challenge convention to deliver value for the world’s most ambitious organisations.

We believe transformation happens when everything works together. That’s why we bring specialists from every discipline - strategy, AI, data, media, digital, experience, branding, creativity, production, PR, CX, CRM, employee engagement and beyond - into one fully integrated network.

We were founded on the principles of simplicity, collaboration and un-preciousness, and we’ve grown by staying true to them. Today, our clients include some of the world’s most recognisable and progressive brands, such as Virgin Media O2, Barclays, Cadbury, Compare the Market, Domino’s, White Claw, easyJet, Primark and Co-op.

VCCP has topped the AAR’s annual new business ranking in 13 of the last 14 years and holds multiple Agency of the Year titles. Across every company and every capability, we share the same ambition: to challenge ourselves, challenge our clients and challenge the industry for the better.

The Role

VCCP is in an exciting moment of growth and has increasingly been winning accounts with large and more complex footprints. These accounts come with a wider array of challenges to overcome, so we are looking for an Operations Director to work on one of these pieces of business, to help establish and guide how it then operates and grows. Our ambition is to build a borderless, world-class global operations team to develop the best-run global accounts in the agency world, allowing us to take on the big networks.

We need a senior, hands-on Operations Director to embed within one of our key accounts for the next three months, supporting operations across a complex web of workstreams.

Multiple parts of the VCCP Partnership are working on simultaneously, creating significant interdependencies between projects. Without close coordination, this creates real risk to delivery at scale.

This is a director level role designed to act as an operational counterpart to the other leads on the account, working particularly closely with client partner/business director. The Operations Director will have three primary responsibilities:

1)Programme Management: Proactively manages the programme with Client Lead and IPD and ensures all global account leads can make informed decisions quickly, thanks to immediate, accurate access to the account programme, the financials and the work in progress.

2)Delivery: Working with the client partners, responsible for enabling efficient delivery on this account

3)Own the Ways of Working: Define and own the internal and client-facing ways of working on this account in line with VCCP best-practice.

Duties And Responsibilities

• Work closely with internal producers to keep interdependent projects on track and flag risks early
• Own the internal operating rhythm across the various Sage workstreams
• Be client-facing: lead regular stand-ups and follow-up comms so clients have clarity on deadlines and what's required of them
• Bring order and pace to a fast-moving, multi-stream account
• Set up operational processes, systems, tools, and ways of working in line with a global VCCP standard.
• Develop plans to increase performance/margin for accounts and the agency.
• Constantly thinking, innovating and pioneering new ways of working that will deliver increased efficiency and effectiveness, not just in financials but also in the work itself
• Works with the Client Lead to ensure accounts are profitable and well-recovered financially.
• Have a multiplier effect for the efficiency of the business.
• Define, own and ensure that the weekly, monthly, quarterly and annual cadence for the account is followed.

Role Specific Skills Required

• Senior level, but genuinely hands-on ,not just oversight
• Strong at managing complexity and interdependency across teams
• Confident, credible client-facing presence. Gravitas delivered with charm
• Comfortable holding both internal teams and clients to deadlines
• Strong experience in a operations or programme management role, ideally in an agency environment.

About You

• A passion for all things creative and advertising
• Resilience to keep going in a fast paced environment
• Thrive on working in a high energy and fast paced environment, where no two days are the same
• Be proactive with a can-do attitude - be eager to get your sleeves rolled up and learn
• Strive for excellence - be proud of your work and have meticulous attention to detail
• Friendly and approachable
• Build rapport and able to quickly establish excellent working relationships
• Live and breathe the agency’s values
• Strives for excellence
• Can do attitude
• Approachable and personable
• Builds rapport and is able to quickly establish excellent working relationships
• Team player

Vccp De&I Statement

We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via [email protected].

Criminal Records Information

As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check.

**Please note, we try to respond to as many applications as possible but, if you do not hear from us within two weeks of submitting your application, please assume we are unable to proceed with your application for this specific role. Thank you for your interest in VCCP**