Operational Excellence Process Trainer

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.

We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for an Operational Excellence Trainer in our London office to design and deliver practical training that strengthens processes, controls and operational quality across our UK and European teams.

What You’ll Be Doing:

Training strategy: Partner with HR and senior leaders to identify capability gaps and create targeted training plans.

Content development: Build, update and control clear training materials, process guides and resources for new and existing ways of working.

Engaging delivery: Deliver training to varied audiences across Underwriting, Operations, Claims, Finance and wider business functions.

Performance insight: Monitor participation and outcomes, produce detailed reporting and recommend improvements based on the results.

Process support: Provide subject matter expertise for projects, audits and operational improvement activity across internal teams and external partners.

What We’re Looking For:

Training expertise: Extensive experience creating and delivering complex, comprehensive training materials and programmes.

Change delivery: Proven ability to deliver project or change training to varied audiences and adapt content to different needs.

Insurance knowledge: Knowledge of Underwriting or Claims processes, ideally within a regulated insurance environment.

Operational improvement: Experience analysing processes, training results and data to improve quality, controls and governance.

Clear communication: Strong report writing, Microsoft Office, organisation and stakeholder engagement skills, with excellent attention to detail.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.

Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.