New Entrant Retention Lead (WCA)

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Job Description

Salary: £44,500 + up to 10% performance bonus paid quarterly and competitive benefits package

The New Entrant Retention Lead is accountable for improving retention and early-career success of newly appointed healthcare practitioners within a highly regulated healthcare environment.

Working in partnership with operational and clinical managers, Recruitment, Learning & Development, and Clinical Governance, the role leads early-career retention activity to reduce attrition, improve the new entrant experience, and strengthen management capability.

The postholder acts as a specialist advisor and owner of early-career retention, using insight, data, and practical interventions to support individuals and managers during the highest-risk stages of employment, while ensuring full alignment with clinical governance, contractual, and regulatory requirements.

What you'll do:

• Lead the design and delivery of an end-to-end new entrant retention framework spanning pre-start, onboarding, training, and early independent practice.

• Identify early attrition risk points for newly qualified and transitioning healthcare practitioners, and implement targeted, evidence-based retention interventions.

• Act as a senior partner to managers, enabling them to effectively identify disengagement risk, hold retention-focused conversations, and balance performance, wellbeing, and governance requirements.

• Develop and embed practical manager toolkits, guidance, prompts, and training to support retention of early-career practitioners.

• Provide expert coaching and advice to managers on managing confidence dips, complexity, and professional identity transition in early practice.

• Lead and coordinate targeted retention interventions for high-risk individuals and cohorts, working collaboratively with L&D and Clinical Excellence to influence onboarding quality, training delivery, supervision, and feedback models.

• Ensure reasonable adjustments, pastoral support, and wellbeing resources are embedded, accessible, and consistently applied.

• Ensure all retention activity aligns with clinical governance, contractual obligations, professional standards, and regulatory requirements.

• Work with Clinical Governance teams to incorporate learning from complaints, incidents, and early performance concerns into retention improvements.

• Own early-career retention insight and reporting, including tracking attrition trends, monitoring intervention impact, and highlighting emerging risks for senior and operational leaders.

• Lead continuous improvement activity across the end-to-end new entrant journey to improve retention outcomes and practitioner experience.

What we're looking for:

• Significant experience working within healthcare, clinical, or similarly regulated environments.
• Strong understanding of early-career challenges faced by newly qualified and transitioning healthcare practitioners.
• Proven ability to influence, support, and coach managers without formal line management authority.
• Demonstrated experience using workforce data, insight, or trend analysis to drive practical, measurable improvement.
• High level of confidence operating within complex governance, quality, and compliance frameworks.
• Excellent coaching, influencing, and stakeholder management skills, with the ability to build credibility at all levels of the organisation.

Desirable Criteria

• Professional clinically based background or substantial experience working in close partnership with clinical professionals.
• Experience in roles focused on retention, wellbeing, workforce transformation, organisational development, or early-career support.
• Knowledge of healthcare education pathways, training models, and professional or regulatory frameworks.

Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.

• Division: HAAS
• Employment Type: Full Time / Permanent
• Compensation: up to GBP 44500 - yearly