MS Dynamics Functional Consultant

MS Dynamics Functional Consultant

Client Discovery exercise(6 weeks), possible extension.

UK based. Travel to Germany and the United States.

A Dynamics 365 customer engagement estate runs across a

German operating region and a US one. We need a functional consultant to work

out what it does today, where the two regions diverge, and what a single target

design has to look like. Assessment and design, not build.

The work

Run requirement and process workshops with the business in

Germany and the US, without a delivery manager in the room. Produce the fit

gap: what configures, what customises, and what the business changes instead.

Write the target process and solution design at a level a delivery team can

pick up, and defend it when the two regions disagree with each other. Deliver

findings, risks, options and a recommendation with a size against it.

Requirements

Required

• Delivered D365 Customer Engagement as a functional consultant, Sales or Customer Service or both. Not a developer, not a technical architect.
• Run a multi country CRM programme or a global template where two regions had to be reconciled into one design. This is the discriminator.
• Discovery and fit gap as a named deliverable, with the written work to show for it.
• British passport. Client requirement, non negotiable.
• Available inside two weeks and able to travel at short notice.

Not this role

· * Finance and Operations or Business Central. The

market conflates them with Customer Engagement and they do not transfer.

· * Travel expenses to be confirmed before the rate

is agreed.