Move on Support Worker

The Move-On Support Worker will work across Your Place services to support residents to prepare for, access and sustain suitable move-on accommodation. The role will provide practical, trauma-informed and person-centred support to residents at different stages of their housing journey, helping them understand their move-on options, build tenancy readiness skills and progress towards safe and sustainable accommodation.

The postholder will work closely with the Move-On Team Leader, Service Managers, Team Leaders, keyworkers, Resident Services, Housing Management, Community Partnerships, landlords and external agencies to ensure move-on planning starts early and is embedded into each resident’s support plan. This reflects the wider service redesign, which creates dedicated move-on capacity and strengthens ownership of move-on, resettlement and tenancy sustainment outcomes.

The role will support residents with practical move-on tasks, including understanding housing options, preparing documents, attending viewings, completing applications, understanding tenancy responsibilities, setting up utilities and accessing post-move support. The role will also help residents develop the confidence, skills and resilience needed to sustain accommodation and reduce the risk of repeat homelessness.

What makes this role different

The Move-On Support Worker will help create a consistent move-on offer for residents, ensuring move-on planning is not left until the end of their stay but starts early and remains visible throughout their journey.

Key features of the role include:

• Supporting the full move-on journey: working with residents from early preparation through to move-out and settling into accommodation.

• Working across services: supporting residents in different service areas, including Core, Complex Needs / Intensive Support, Harbour, Hope Street and other pathways where required.

• Building tenancy readiness: helping residents understand rent, budgeting, priority bills, tenancy agreements, repairs, utilities, council tax, neighbour responsibilities and communication with landlords.

• Improving access to housing options: supporting residents to explore realistic routes such as PRS, shared accommodation, Clearing House, social housing nominations, supported housing, sheltered housing, resettlement flats and other appropriate pathways.

• Preventing repeat homelessness: supporting residents to settle, maintain contact, manage early tenancy risks and access help before issues escalate.

• Partnership working liaising with landlords, housing providers, local authority teams and internal colleagues to remove barriers and progress successful move-on. Developing housing pathways: strengthening routes into private rented accommodation, Clearing House, social housing nominations, specialist accommodation, resettlement flats, shared accommodation and other suitable options.

• Building landlord partnerships: developing relationships with reputable landlords and housing providers, including work around affordability, property suitability, standards and resident readiness.

• Personalised move-on offers: ensuring each resident has a realistic move-on plan based on their needs, eligibility, affordability, risks, strengths and tenancy readiness.

• Tenancy sustainment focus: overseeing post-move support so residents can settle, manage finances, set up utilities, connect with local services and address early tenancy risks.

• Reducing repeat homelessness: strengthening early intervention and tenancy sustainment to reduce tenancy breakdown, eviction and repeat homelessness.

The role will require evening and weekend work in line with service needs.

Responsibilities & Accountabilities

Key Responsibilities

The Move-On Support Worker will provide practical, person-centred support to residents across Your Place services to help them prepare for, access and sustain suitable accommodation. The role will work directly with residents, key-workers, the Move-On Team Leader and internal and external partners to make move-on planning clear, realistic and consistent from the start of the resident journey.

• Work with residents to develop individual move-on plans that reflect their needs, goals, eligibility, affordability, risks and readiness, ensuring actions are clearly recorded, reviewed and followed up.

• Support residents to understand realistic housing options, including private rented accommodation, shared accommodation, Clearing House, social housing nominations, supported housing, sheltered housing, resettlement flats and other suitable pathways.

• Help residents prepare for move-on tasks such as housing applications, affordability checks, ID and benefit documents, viewings, interviews, landlord meetings, referrals and tenancy sign-ups.

• Deliver one-to-one and group tenancy readiness support covering rent, budgeting, priority bills, Universal Credit, council tax, utilities, repairs, tenancy agreements, neighbour responsibilities and communication with landlords.

• Support residents to build confidence, independence and practical living skills, while identifying where a resident may need further preparation before move-on.

• Work with the Move-On Team Leader to maintain positive relationships with landlords, letting agents, housing providers, local authorities and specialist accommodation providers.

• Support referrals into appropriate housing pathways and help complete checks linked to affordability, location, safety, support needs, tenancy expectations and suitability.

• Provide practical resettlement support before, during and after move-on, including setting up utilities, council tax, benefits, GP registration, local services, furniture, household items and community links.

• Maintain agreed follow-up contact after move-on to identify and respond to early tenancy risks such as arrears, landlord concerns, isolation, benefit issues, budgeting difficulties, neighbour issues or safeguarding concerns.

• Work alongside keyworkers, Resident Services, Housing Management, Community Partnerships and external agencies to remove barriers, coordinate support and promote a “one team around the resident” approach.

• Ensure move-on planning considers safeguarding, mental health, substance use, exploitation, domestic abuse, self-neglect, financial vulnerability and risk of tenancy failure, escalating concerns in line with procedures.

• Work in a trauma-informed, strengths-based and non-judgemental way, supporting informed choice while helping residents understand realistic options, responsibilities and risks.

• Maintain accurate case records, referrals, risk updates, actions, outcomes and tenancy sustainment information on relevant systems, contributing to monitoring reports and service learning where required.

• Keep up to date with housing options, welfare benefits, Local Housing Allowance, affordability issues and homelessness pathways, and represent Your Place professionally with residents and partners.

• Participate in supervision, team meetings, reflective practice, training and flexible cross-service work, including occasional evening or weekend work where required, and undertake other reasonable duties requested by the Move-On Team Leader, Service Manager or Head of Services.

Person Specification

The successful candidate will have the experience, values and practical skills needed to support residents to prepare for, access and sustain suitable move-on accommodation.

Experience

• Experience of working with people affected by homelessness, housing insecurity, trauma or multiple disadvantage.

• Experience of supporting residents with move-on, resettlement, tenancy sustainment, housing advice, support planning or independent living skills.

• Experience of working in supported housing, homelessness, housing management, social care, advice, resettlement or a related setting.

• Experience of supporting residents with budgeting, benefits, rent payments, utilities, tenancy responsibilities or housing applications.

• Experience of maintaining accurate case notes, action plans and records.

Education and Development

• Good standard of education, including English and Maths, or equivalent experience gained through support, housing, advice or social care work.

• Willingness to complete relevant training in housing options, welfare benefits, safeguarding, trauma-informed practice, tenancy sustainment and resident support.

• Commitment to ongoing learning, reflective practice and professional development.

Skills and Knowledge

• Good understanding of homelessness supported accommodation, move-on pathways and tenancy sustainment.

• Awareness of tenancy readiness, including rent, budgeting, priority bills, tenancy agreements, repairs, utilities and landlord communication.

• Awareness of private rented sector barriers, shared accommodation, Local Housing Allowance, affordability and benefit-related challenges.

• Good understanding of safeguarding, risk, confidentiality, data protection and professional boundaries.

• Good communication, advocacy and relationship-building skills with residents, colleagues, landlords and external partners.

• Good organisational skills, with the ability to follow up actions and manage competing priorities.

• Confident using Microsoft Office, case management systems and basic tracking tools.

Abilities

• Ability to work across services and adapt support to different resident needs.

• Ability to explain housing options, affordability and tenancy responsibilities in a clear and accessible way.

• Ability to support residents who may feel anxious, uncertain or resistant about move-on.

• Ability to have sensitive conversations about realistic housing options, suitability, affordability and risk.

• Ability to work independently while staying connected to the wider team and escalating concerns appropriately.

• Ability to work in a trauma-informed, strengths-based and person-centred way.

Personal Qualities

• Compassionate, patient, respectful, inclusive and non-judgemental.

• Practical, organised, reliable and solution focused.

• Confident working with residents and partners in services and in the community.

• Resilient and able to maintain momentum when residents face setbacks.

• Committed to Your Place values of Growth, Inclusion, Collaboration and Compassion.

Desirable Criteria

• Experience of PRS access, landlord engagement, rent deposit schemes, tenancy sustainment or floating support.

• Knowledge of Clearing House, social housing nominations, housing associations, supported housing pathways or specialist accommodation routes.

• Experience of delivering resident workshops or tenancy readiness sessions.

• Relevant qualification or training in housing, advice, homelessness, social care, support work or a related field.

Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK