Member Experience Advisor

Two brands. One team. ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together. Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed — we exist to do something about it. This is a platform with purpose, built by people who care about getting it right. If you're joining us, you're not just starting a new job. You're helping navigate what comes next.

Member Experience Advisor

Navigate the unknown as a Member Experience Advisor.

No two days at the front desk look the same. One moment you're welcoming a nervous first-time visitor, the next you're solving a booking issue before a meeting starts. As our Member Experience Advisor, you're the first person members meet and the one who keeps their day moving in the right direction. You'll manage memberships, answer questions, handle payments, and make sure the reception area, and everyone who passes through it, feels looked after. It's a role built for someone who reads a room, stays composed under pressure, and genuinely cares about getting the small things right.

Good enough isn’t something you’re comfortable with. Neither are we.

The Role

Location Central London

Language Requirements Fluent English

Salary £28,860 per annum

Benefits Health Cash Plan, Private Medical Insurance, wellbeing app access, Rewards Hub discounts + more

Closing Date Applications reviewed on a rolling basis

What You Bring

→ Proven experience in a customer service focused environment

→ Confident using Microsoft Excel, PowerPoint and Word

→ Team player with strong planning, organisation and multitasking skills

→ Outstanding communication and customer service skills

→ Approachable and personable, adapting easily to different situations

→ Excellent attention to detail

→ Comfortable working in a fast-paced, pressurised environment

→ Flexible, with a can-do attitude

Qualifications get you to the room. These are what keep you here.

Duties And Responsibilities

01 Front of House & Member Experience

→ Greet and welcome members and visitors in a professional, friendly manner

→ Handle enquiries and provide accurate information on memberships, services and facilities

→ Respond to and resolve member concerns or issues

→ Deliver 5-star customer service at every interaction

02 Membership & Sales

→ Provide tours to potential member prospects

→ Process new memberships, renewals and cancellations using in-house systems

→ Handle payments for retail and services

03 Reception Operations

→ Maintain a clean, organised and welcoming reception area

What Happens Next

→ The Hiring Manager will review your application.

→ You will have a formal interview.

→ Offer made.

→ ID and HR Checks.