Mate

Job Summary

This role works in close collaboration with the Masters to ensure the safety and great customer

experience of our passengers.

Key Responsibilities

• In charge of overseeing the daily management of Deck & Cabin crews aboard, under the direction of the Master
• Operating Thames Clipper vessels in alignment with our service delivery requirements, with a primary emphasis on maintaining customer satisfaction & vessel housekeeping
• Ensure ticket inspections are conducted at boarding locations, prior to embarkation, placing a significant emphasis on revenue protection.
• Interacting with Thames Clipper's passengers, delivering an exceptional customer service experience at all times.
• Providing lookout duties alongside the Master
• Support the Master with CCTV & VHF radio system operations on board
• Manage the mooring of Thames Clipper vessels and the safe embarkation/disembarkation of passengers;
• Undertaking checks of the vessel's equipment and various safety responsibilities in accordance with our Safety Management System
• Assisting the Master in the safe operation of the vessel

Location And Travel

You’ll be based on our boats, which are moored at Trinity Buoy Wharf, Poplar, London E14 0JY, a

short walk from Canning Town tube or a hop across the river in our staff boat, from North Greenwich.

tube.

Requirements

Qualifications & Experience

Essential

• Vessel Mooring/Deck Experience
• Bridge watchkeeping/ lookout duties.
• STCW First Aid
• STCW Sea Survival
• STCW Fire Fighting
• VHF or equivalent GMDSS Qualification

Desirable

• Passenger vessel experience
• Experience working on the River Thames and/or inland waterways
• Knowledge of the International Safety Management Code (ISM) & International code for High Speed Craft (HSCC)
• MCA or equivalent COC/OOW/BML or RYA Qualification

Behavioural Competencies:

• Team Player
• Communication
• Ability to work under pressure
• Flexible
• Proactive
• Motivated