Marketing & Patient Experience Manager

Job Description

Are you an experienced Marketing graduate looking for an exciting new opportunity?

Are you ready to step into a new challenge in a friendly and modern setting? If so, we’ve got a vacancy at our welcoming The Dental Surgery in Corn Exchange, London. Please note that this vacancy will involve working out of other London Practices on a weekly basis.

• Full-time hours available - 40 hours per week
• Typical shifts: Monday - Friday 8am to 5pm, with one hour lunch
• Competitive hourly rate from: £17p/h

The Marketing & Patient Engagement Manager is responsible for growing the practice through exceptional patient communication, marketing initiatives and community engagement. The role combines external marketing (70%) with internal marketing and brand support (30%) to ensure the practice continues to attract, retain and delight patients while maintaining a strong, consistent brand across all touchpoints.

The Marketing & Patient Engagement Manager will become an ambassador for the practice, helping patients feel informed, welcomed and confident in choosing our services. They will play a key role in supporting business growth while ensuring every marketing activity reflects the values and reputation of the practice.

This is an exciting opportunity for someone who enjoys combining creativity with relationship-building and wants to make a genuine impact on both patient experience and practice success.

The successful candidate will be creative, organised, proactive and passionate about delivering an outstanding patient experience.

Key Responsibilities

• Patient Marketing & Growth
• Patient Journey
• Digital Marketing
• Website & Online Presence
• Patient Communications
• Reputation Management
• Community Engagement
• Marketing Campaigns
• Internal Marketing & Brand Support
• Brand Management
• Internal Communications
• Team Support
• Projects

Skills & Experience

Essential

• Marketing experience (minimum 2 years preferred).
• Excellent written and verbal communication.
• Strong organisational skills.
• Social media management experience.
• Content creation skills.
• Photography and video content experience.
• Excellent attention to detail.
• Confident using Microsoft Office and Canva.
• Ability to work independently and manage multiple projects.

Desirable

• Experience within healthcare, dental or medical practice.
• Knowledge of digital marketing and SEO.
• Experience with email marketing platforms.
• Basic graphic design skills.
• Experience using CRM or patient management systems.
• Knowledge of GDPR and healthcare marketing regulations.

Who are we?

PortmanDentex is a leading dental group where your skills and ambitions make a real difference. We support over 370 practices across the UK and Ireland. We’re united by a passion for great dentistry, putting patients first and helping each other grow both at work and beyond.

Application process

When you click apply, we’ll just need your CV and contact details, plus answers to a few quick questions — and that’s it! You’ll hear back from us as soon as we can, whatever the outcome.

Ready to join us? Click apply to take the next step in your Marketing career.

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Additional Information

We are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality.

• Contract Type: Permanent
• PortmanDentex Location: London - The Dental Surgery Corn Exchange
• Vacancy Type: Other Practice Role
• Department: Practices - South